Experience

THE SAUDI TRANSFORMERS CO.LTD.

• Saudi Arabia
• 1 - 100 Employee

• Senior ICT Supervisor - Desktop Support

  • Aug 2002 - Present

  Working in IT Department Planning, Coordinating, Supervision and leading Hardware & Network Support team, within a big company multi-areas, performing several of tasks and duties on a daily basis, summarized in providing all means of artistic and technical support to the users using desktop computers (more than 500 user) with technical and supervisory skills.

• مسؤول بتكنولوجيا الاتصالات والمعلومات

  • Aug 2002 - Present



STC - The Saudi Transformers Co. Ltd) & (Wahah Electric Supply Company of Saudi Arabia Ltd.

• Senior System & Network Administrator

  • Aug 2002 - Dec 2012

  1-Preparing, Configuration & Troubleshooting of public PCs & Laptops. 2- Software Installation. 3-Formatting, Installation and Configuration of Windows OS Family. 4-Windows, Programs & Network Troubleshooting. 5-Assembling & Disassembling of Desktop Computers. 6-Cutting and installation of network cables. 7-Configuration of hubs, modems and other networking switches / devices. 8- Providing a Technical Support and Recommendation / Advice, via HelpDesk System, Telephone, E-mail, Remote Desktop, Netmeeting Program (XP), Windows Desktop Assistance and online thru TeamViewer program. 9- Maintaining & Administrating the Users Workstations (Desktop) & Administrating the Servers / Domain Active Directory environment. 10- Protect the Workstations OS from all types of modern viruses, malware and clean the infected machines and work hard in resolve and online troubleshooting all the problems of viruses as well as using the cleaning and virus' removal tools. 11- Maintaining and Administrating the internet server / Firewall server as per the company polices in giving access authorizations and control the time and sites. 12- Maintaining, Administrating and Tracking with providing a technical support remotely thru the IT HelpDesk System and Central Desktop Management Software. (MangeEngine ServiceDesk Plus) & (ManageEngine® Desktop Central). 13-Installation of software & drivers for all types of printers and configuring the network printers and Tracking the network printers and provide all the required supplies. 14- Maintaining the Backup and Windows Updating (Scan systems, download and deploy missing patches), Security Updates and Third Party Application Updates Show less