Experience

Ladybird Hotels & Resorts
• Egypt
• Hospitality
• 1 - 100 Employee
• General Manager

  • Sep 2021 - Present


Rustic Cafe and Restaurant

• New Zealand
• Restaurants
• 1 - 100 Employee

• Business Owner

  • Oct 2019 - Aug 2021

  Managing All Operations Managing All Operations


Paradise Inn Group
• Egypt
• Hospitality
• 1 - 100 Employee
• Hotel Manager

  • Mar 2019 - May 2019


DUYEN HA RESORT CAM RANH

• Vietnam
• Hospitality
• 1 - 100 Employee

• Executive Assistant Manager

  • Jul 2017 - Jan 2018

  Responsible for the effective operational management of the hotel so HODs achieve and exceed their revenue guest satisfaction targets. Additionally, Work with Hotel Owner to actively manage key property issues including capital projects, customer service and refurbishment. Assist the development of hotel budget and other short/long term strategic goals. Provide effective leadership to hotel management and team members to ensure targets are met. Respond to company audit that are done to ensure continual improvement is achieved. Plan, direct and coordinate the service delivery of all operational departments in order to meet and /exceed guest expectations. Show less



Vingroup JSC

• Vietnam
• Real Estate
• 400 - 500 Employee

• Director Of Rooms

  • Aug 2016 - Apr 2017

  - Approach all encounters with guests, employees and members in a professional and personalized manner- Maintain regular attendance in compliance with Island Hospitality Standards, as required by scheduling, which will vary according to the needs of the Hotel- Communicate promotions and enhancements effectively with Service Professionals and guests- Build rapport with guests, distinguished visitors; escort guests to rooms as necessary, encourage feedback throughout their stay- Maintain database of guest preferences, habits, special dates through the PMS System- Assist with additional Front Desk tasks- Oversee Housekeeping Supervisors to ensure room standards before turning room ready for guest usage- Oversee inventory and ordering supplies and linens for both housekeeping and Front office- Complete projects in a timely manner as required by the General Manager- Participate proficiently in functions outside one's department when called upon. Show less

• Director of Front Office

  • Nov 2015 - Jul 2016

  - Supporting the management- Monitoring and supporting progress- Ensuring exceptional customer service- Managing projects and polices- Supporting all Human Resources activities- Driving for targeted results- Always coaching the team on daily basis to achieve maximum performance- Leading the team developing plan to enhance maximum profitability



Hilton Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Front Office Manager

  • Jun 2009 - Oct 2015

  - Leading Guest Services Team - Maintaining Guest Services and Front Desk goals - Managing projects and policies - Ensuring Exceptional Customer Service - Managing and conducting Human Resources activities - Provide information to Supervisors, co-workers, and subordinates orally and written - Analyze information and evaluating results to choose the best solution and solve problems - Deliver all information in timely manner to all executives, peers and subordinates - Identify all Front Office operational challenges and facilitates the relevant solutions Show less



Hyatt Regency

• United States
• Hospitality

• Assistant Front Office Manager

  • Jun 2008 - May 2009

  Assist the Front Office Manager in administrating Front Office functions and supervising staff on working daily basis. Direct and work with managers and associates to carry out procedures, and providing services to exceed guest expectations and fulfill guest expected/and unexpected needs. Ensuring guest and associates satisfaction and maximizing the financial performance of the department.

• Assistant Manager

  • Apr 2007 - May 2008

• Front Office Supervisor

  • Nov 2004 - Mar 2007

• Front Office Specialist

  • May 2002 - Oct 2004

• Front Office Clerk

  • Jul 2000 - Apr 2002