Experience

UAE Exchange

• United Arab Emirates
• Financial Services
• 700 & Above Employee

• Sr.Process Analyst - WPS Smart pay operations & Card operations

  • Jun 2013 - Present

  Job Responsibilities: Handling inbound/outbound calls,queries & issues for WPS salary disbursal process Processing customer registration,SIF file & authorizing activity on bank/counter credit. Handling queries & complinces and providing timely solutions for SMART PAY releted issues. Card Issuance handling till delivery and cards maintenance for both Smart pay roll cards, pins & Go Cash prepaid Travel card. Quotation receiving from stakeholders for card issuance and salary disbursal Salary disbursal compliant to WPS/CBUAE through pre-paid cards. Handling activations,blocking,replacement & renewal (Prepaid/Normal Cards& Pin) upon the requests Handle operational activities for dispacthing the prepaid payroll Cards, Pins & Multi-Currency Travel cards business for more than 20,000+ employers & customers Managing Card operations activities and ensuring the internal controls & checks. Coordinating with courier companies for booking and further status updates. Maintaining MIS on activities handled and support provided on documentation of Applications. Data Cleanup & Verification of Documents handled. KIOSK launch and implemented successfully in all Uae exchange Branches. Being a member of this unit have co-ordinates with all stake holders to made this project completed as per the Business requirement. Show less

• Sr.Officer- Western Union Support

  • Dec 2010 - Jun 2013

  Job Responsibilities: Responsible for day to day operations of the department Capture process related/transaction related queries from country offices/branches/contact cntr  The first point of contact in handling Know Your Agent (KYA) – Western Union & SMT Understand, generate or modify business process flows Meeting with other managers to discuss possible improvements to customer service Leading and supervising team of customer service staff Review and analyze system applications or tools to determine and understand its functionality  Researching the latest products and regulations Analyze and create a business case in relation to a product, application or process Plan and organize training programs for clients regularly. Analyze dept cost and budgeting the expenses Handle Western Union Reconciliation settlement & accounting  Plan out the seasonal transaction promotions Creating policy & guidelines (policy & guidelines in line with the Management Decisions, AML Compliance, Risk management and Security),process & change management documents for the team. Risk Analyses and AML Training for Front Line Associates. To do the remote installations of the western union(WUPOS)application using WEBEX Generating monthly User logins, Terminal IDs and Account Management for Western Union – Branches/ Sub agents. Show less

• Process Analyst - (REMITTANCE & SWIFT OPERATIONS)

  • Aug 2008 - Nov 2010

  Job Responsibilities: Handle the complete back end support for the United States and Canada remittance operations Process the remittance / instatant money transfer request for customers in US/Canada. Resolution of customer issues and complaints regarding the money transfers  Verify the transaction’s purpose codes like source of income and purpose of transaction in compliance with the AML policy and procedure of Central bank of UAE. Responsible on supporting branches & internal departments on their remittance related enquires for all the corridors via calls & emails and internal enquiry desk.  Prepared reports to measure the performance & growth of Money dart in Canada and USA. Handle SWIFT transaction file transmission uploading and queries from UAE Exchange Branches Fixing currency rate according to the market Trend. Handle the authorizing activity and releasing part of cash and cheque transactions. Making outbound calls and marketing for increase the transactions and get the feed back from the customers. Show less

• Branch Operations Supervisor

  • Jan 2006 - Aug 2008

  Was working as a Branch Supervisor and holding a responsibility in dealing with Large Volume FC transactions of Corporate & Walk in ClientsSetting up the Currency rate based on the market fluctuation by aim the target to lift up margin for the branch.Purchasing Travelers Cheques from clients (Verifying / updating in the system) Trained the Budding staff of the branch to bring them in equal standard to meet the clientsEfficiency in handling of Customer complaints and resolve the same on Turn around time.Issuing local/foreign Demand Drafts.Sending and receiving Western Union/Express Money/ Travelex Money transfer.Processing the remittance payments through cash advance & credit card Following up the suspicious transactions by taking forward the cases to clients for obtaining the support documents and giving revert to the Compliance team for revoke the remittance payments and transmitted to bank. Show less