Experience

Chat Metrics
• Australia
• Technology, Information and Internet
• 1 - 100 Employee
• Customer Success Manager

  • Oct 2022 - Present


Smartbuild LLC

• Design Services
• 1 - 100 Employee

• Client Acquisition/Success Manager

  • Nov 2021 - Nov 2022

  a) Conduct US market research to identify and prospect target accounts for new business. b) Maintain US customer records by updating account information in CRM. c) Arrange business meetings with senior management of prospective clients in the US. d) Setup business proposals after thoroughly discussing with the project manager and executing Customer On boarding . e) Ability to manage many prospects' situations simultaneously and to position companies by Cold calling, emailing. f) Ability to interact with customers for up-selling and cross-selling. g) Connect via social media channels to generate leads and write convincing emails to generate leads. h) Calculate the periodic health of key accounts to ensure happy customers throughout. i) Conduct regular customer feedback and enhance services to improve NPS score. j) Maintain effective records for all aspects of projects from start to finish, including all reporting and file systems. k) Build an excellent working relationship with wider CRM & Sales, Operations, Marketing and proposition teams to fully understand services and value propositions and drive the whole team approach to customer satisfaction. l) Deal with client queries and issues regarding proposals sent by the project manager, service related questions about how the services are provided, what type of support is available, and other solution related enquiries in a professional manner. m) Provide timely, accurate and informative reports to senior management. Show less



DateTheRamp

• India
• Apparel & Fashion
• 1 - 100 Employee

• Client Relationship Manager (Lead)

  • Jan 2019 - Feb 2021

  •Build positive and productive relationships with clients for business growth. • Handle a team of 20 plus members including 5 team members at the remote location and schedule regular meetings, discussions with peers to understand clients' needs and customize existing business programs to meet their needs. • Develop new key account relationship and act as the main point of contact to ensure effective communication and services deliveries to meet or exceed client expectations • Elevate complaints and feedback to relevant departments quickly and efficiently to achieve 100 percent results. • Meeting with the managers in the organization to plan strategically in accordance with building and maintaining profitable relationships with key customers. • Maintain existing clients and generate new clients to achieve revenue goals. • Inform clients about company products, services and promotions. • Study competition to find new ways to retain customers as well as take relevant steps to achieve customer satisfaction. • Maintain up to date knowledge about company’s products and services. Show less



IceDate

• Germany
• Restaurants

• Online Marketing Representative and Production Intern

  • Apr 2018 - Jun 2018

   Assisting in production and working on a research marketing project.  Provide Europe Marketing report.  Create pricing awareness for the company’s product.  Assisting in the Sales events.  Worked on a research based on the idea proposed in agreement with the CEO "How healthy ice cream is beneficial for women".  Assisting in production and working on a research marketing project.  Provide Europe Marketing report.  Create pricing awareness for the company’s product.  Assisting in the Sales events.  Worked on a research based on the idea proposed in agreement with the CEO "How healthy ice cream is beneficial for women".



Ernst and Young

• France
• Civic and Social Organizations

• Advanced Analyst in Finance & Accounting

  • May 2017 - Sep 2017

   Detailed care Accounts and Finance policy by handling inbound calls and emails coming from internal customers and Ernst & Young vendors.  Client service and Report formatting within deadline.  Other Cost and Ad Hoc Reporting.  To provide call / email support for time and expense, accounts receivable, accounts payable, general ledger, engagement maintenance and reporting inquiries.  Producing management information, including reports  Detailed care Accounts and Finance policy by handling inbound calls and emails coming from internal customers and Ernst & Young vendors.  Client service and Report formatting within deadline.  Other Cost and Ad Hoc Reporting.  To provide call / email support for time and expense, accounts receivable, accounts payable, general ledger, engagement maintenance and reporting inquiries.  Producing management information, including reports



IBM

• IT Services and IT Consulting
• 1 - 100 Employee

• Desktop Support Engineer

  • May 2015 - May 2017

   Troubleshooting of computer hardware, Windows & Linux OS.  Document all pertinent end user identification information, including name, department, contact information & nature of problems or issue.  Build rapport and elicit problem details with IBMers.  Perform post-resolution follow-ups to help requests.  Develop & contribute towards updating knowledge base for others.  Troubleshooting of computer hardware, Windows & Linux OS.  Document all pertinent end user identification information, including name, department, contact information & nature of problems or issue.  Build rapport and elicit problem details with IBMers.  Perform post-resolution follow-ups to help requests.  Develop & contribute towards updating knowledge base for others.