Anvardeen Abdul Gafoor
Senior Executive- Student Service at Informatics Academy Pte Ltd- Claim this Profile
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Bio
Experience
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Informatics Academy Pte Ltd
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Singapore
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Education Management
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1 - 100 Employee
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Senior Executive- Student Service
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Jul 2012 - Present
• Liaised with university partners and assessment services on examination matters • Conducted reviews and monitored the Department’s policies and procedures to ensure compliance with CPE regulations and EduTrust requirements • Conducted New Student Orientation and Student Satisfaction Survey with results compilation • Provided friendly and prompt/ support services to students - handle enquiries, complaint and ensure customer satisfaction via face-to-face, telephone conversations and professional email communication • Follow up with the vendors and program leader on student course materials in a timely manner • Counselled students on non-academic matters such as attendance, disciplinary, payments and purchase of Fee Protection Scheme (FPS) in a timely manner • Ensured the maintenance of school’s facilities and equipment and report immediately to the relevant departments on necessary repairs • Organised regular student and alumni related activities and events that will value add to student life and drive active student participation • Assist with events of the Group such as graduation ceremony and sales/marketing activities Show less
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One Solution Group Pte. Ltd. (Client - UOB Bank)
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Singapore, Singapore
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Corporate Trainer
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Oct 2011 - Jun 2012
• Collaborated with the retail banking division on credit cards and personal loans • Guided new clients on their requirements and providing them with business solutions • Trained new executives on service delivery • Achieved individual and team sales targets • Collaborated with the retail banking division on credit cards and personal loans • Guided new clients on their requirements and providing them with business solutions • Trained new executives on service delivery • Achieved individual and team sales targets
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Education
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Periyar University, India
Master of Business Administration - MBA, Business Administration