Experience

Informatics Academy Pte Ltd

• Singapore
• Education Management
• 1 - 100 Employee

• Senior Executive- Student Service

  • Jul 2012 - Present

  • Liaised with university partners and assessment services on examination matters • Conducted reviews and monitored the Department’s policies and procedures to ensure compliance with CPE regulations and EduTrust requirements • Conducted New Student Orientation and Student Satisfaction Survey with results compilation • Provided friendly and prompt/ support services to students - handle enquiries, complaint and ensure customer satisfaction via face-to-face, telephone conversations and professional email communication • Follow up with the vendors and program leader on student course materials in a timely manner • Counselled students on non-academic matters such as attendance, disciplinary, payments and purchase of Fee Protection Scheme (FPS) in a timely manner • Ensured the maintenance of school’s facilities and equipment and report immediately to the relevant departments on necessary repairs • Organised regular student and alumni related activities and events that will value add to student life and drive active student participation • Assist with events of the Group such as graduation ceremony and sales/marketing activities Show less



One Solution Group Pte. Ltd. (Client - UOB Bank)

• Singapore, Singapore

• Corporate Trainer

  • Oct 2011 - Jun 2012

  • Collaborated with the retail banking division on credit cards and personal loans • Guided new clients on their requirements and providing them with business solutions • Trained new executives on service delivery • Achieved individual and team sales targets • Collaborated with the retail banking division on credit cards and personal loans • Guided new clients on their requirements and providing them with business solutions • Trained new executives on service delivery • Achieved individual and team sales targets