Experience

eFusion Solutions

• Advertising Services
• 1 - 100 Employee

• Personal Loan Consultant

  • Nov 2014 - Present

  • Upsell banking products (loan & credit cards) to interested and potential customers. • Cold-calling to database/leads provided by the company. • Attend to walk in customers • Handle customers’ inquiries. • Ensure meet monthly sales target and KPIs • Upsell banking products (loan & credit cards) to interested and potential customers. • Cold-calling to database/leads provided by the company. • Attend to walk in customers • Handle customers’ inquiries. • Ensure meet monthly sales target and KPIs



Citi

• Mexico
• IT Services and IT Consulting
• 100 - 200 Employee

• Customer Service Specialist - Assistant Manager

  • Dec 2014 - Jul 2017

  • Professional communication during inbound call transactions • Attend to customers’ enquiries and requests promptly • Handling escalations and comments on a daily basis and issue resolution in the shortest time possible. • Input transactional information and system entries • Promote Citibank products & services to potential customers • Provide daily productivity and MIS records of problems and inquiries handled for Management review • Comply with Citibank's policies and procedures to ensure security of bank and • customers' assets • Processed transactions, including money transfer, deposits & withdrawals and data entry to update client files. • Ensure all KPIs are met • Opened/closed accounts including Checking, Savings, replace ATM/debit cards, • Processed wire transfers, Cashier's Checks, stop payments, loan payments and loan applications. Show less



Seri Omega Private & International

• Malaysia
• Primary and Secondary Education
• 1 - 100 Employee

• Language Teacher

  • Jan 2013 - Jun 2014

  • Planned, prepared & delivered English and Malay lessons to various age of groups. • Provide informative presentations to students regarding different areas of studies & ensure that all students fully comprehend all aspects of the curriculum. • Participating in staff, group or other meetings related to school curriculum • Teaching according to the educational needs, abilities and achievement of the individual students and groups of students • Planned, prepared & delivered English and Malay lessons to various age of groups. • Provide informative presentations to students regarding different areas of studies & ensure that all students fully comprehend all aspects of the curriculum. • Participating in staff, group or other meetings related to school curriculum • Teaching according to the educational needs, abilities and achievement of the individual students and groups of students