Technical Lead

• Feb 2021 - Present

Advanced System Administrator

• Oct 2018 - Jan 2021

System Administrator

• Oct 2017 - Sep 2018

IT Teaching Assistant

• Jun 2016 - Sep 2016

· Delivering the computer systems support advanced and Window Server related courses · Practical demonstration of Window Server Roles and features to students. · To make a significant contribution to curriculum development and course co-ordination. · Tutorial and personal development work with a range of students. · Planning, designing and up-dating the programme and its materials and activities. · Course and student records and associated administration. · Assessment and mentoring of IT students. · Identifying personal and professional development and learning needs for students. Show less

Window server support Engineer L2 /Desktop Support Analyst

• Jun 2015 - Aug 2016

· Extensive experience in providing Level 2 and Level 3 OS and Server support to over 13,000+ staff via phone and remote access. · Responsible for handling desktop and server related issues · Perform regular maintenance of servers through installation of software upgrades, patches and hardware upgrades · Handle the tasks of monitoring window servers, corresponding infrastructure and associated applications and take corrective action to restore service · Execute change management activities within the Windows server O/S space during pre-defined maintenance windows · Participated in many optimization projects based on customer requirements. · Provided support and administration for the active directory environment including user rights, permissions, and general administration. · Lead engineer for deploying, imaging and configuration of computer and mobile hardware to the organizations requirements · Providing mobile device support for Android and Apple products and communication with external vendors to log changes. · Documenting software installation procedures, asset tagging/tracking equipment and training of new team members · Network patching, troubleshooting Ethernet & Wi-Fi connectivity and video conferencing hardware Show less

Window System Administrator/IT Engineer

• Apr 2014 - Mar 2015

• Create user accounts and assign group rights using Microsoft server tools (ADS) Active Directory• Supporting users and network administrators over the telephone and by email. • Maintain the companies’ network infrastructure. • Networking and providing support for Windows, and Mac• Configuration and testing of any new hardware and software. • Travelling to client sites to help with installs, deployment, and troubleshooting. • Management of the daily data backup and retrieval scheme. • Installing and operating Windows desktop and server operating systems. • TCP/IP networking and hardware maintenance and repair. • Assisting the network manager with support requests. • Created and updated asset information and inventory using Helpdesk Software• Support MS Office Suite and office 365 related issues and help them to understand if there have any difficulties.• Manage inventory of IT store room and issuing hardware equipment’s to IT students Show less

Receptionist/IT Student Support

• Aug 2014 - Jan 2015

• Helping students with issues like hardware and software issue , internet issue , any problem realted to computer • Welcome visitors by greeting them• Answering phone calls• Directs visitors • Contributes to team effort by accomplishing related results as needed• Maintains continuity among work teams by documenting and communicating actions , irregularities and continuing needs

I.T support technician

• Feb 2014 - Mar 2014

• Repaired and upgraded desktop PCs • Installed, upgraded, and configured Windows Operating System( XP, 7, 8 and 8.1) and antivirus software (Norton Internet Security, Kaspersky Internet Security) • Updated critical software so customers got the utmost performance. • Identified, diagnosed and documented hardware failure or software problems on a variety of computers and computer-related equipment • Recommended components/ configurations and assembled customized computer systems • Completed assigned work orders (diagnostics, upgrades or builds) within established time frame Show less