Experience

Aerospike

• United States
• Software Development
• 100 - 200 Employee

• Senior Manager - Product Operations

  • Nov 2020 - Present

• Manager, Product Operations

  • Sep 2015 - Nov 2020

• Lead Support Engineer

  • 2014 - Sep 2015

  Aerospike is a no-SQL database as fast as a cache. A user store for real-time bidding, recommendation engines and cross-channel marketing. Powering real-time big data driven applications with strong consistency (ACID) and 100% uptime.Managing aspects of operations and leading the support team in Mountain View:- Efficient 24×7 support for mission critical deployments.- Maintaining and contributing to internal & external documentation.- Team lead for the support team mentoring new-hires, and responsible for the internal support processes and escalations in-place for the best customer experience.- Qualifying new releases and features with functional tests and running performance benchmarks.- Guiding customers through new deployments.



MathWorks

• United States
• Software Development
• 700 & Above Employee

• Application Support Engineer

  • 2011 - 2014

  • Part of the Engineering Development Group • Responsible for Worldwide support handling Technical escalations from Distributors and other Tech Support Offices • Strong Group Leader and Specialist in the team steering the other Application Support Engineers to quicker and efficient resolution of the service requests submitted by MATLAB customers. • Worked with varied departments in the organization to enhance Career Development skills and doing on-the-job projects as per MATLAB release cycles with Quality Engg , Documentation and Development University departments at MathWorks • Provided excellent hands on application support and provided solutions to complex technical issues to customers both in US and Worldwide • Experienced and passionate about preparing guidelines, training material and mentoring new-hires • Strong Group Leader ensuring customer cases are resolved effectively Projects • Organized Knowledge Sharing Meetings weekly to maintain and share knowledge in the team • Worked on the a major Phone procedure documentation written for a department wide change of the technical support phone system upgrade. Quality Engineering • Participated and lead functional reviews, test specification, documentation, and code reviews submitting modified tests to the test harness in MATLAB. • Analyzed and report bugs, identified obsolete functions and worked with software engineers to resolve them. • Learnt about the testbed and the Build and Test Tool, source control tools at MathWorks, strong interaction with Development teams. Documentation Team • Created examples using MATLAB tools to teach MATLAB users how to work with our products to solve challenging technical problems in Communication System Toolbox. • Successfully implemented the MATLAB system object code to block diagram in Simulink. • Implemented automation scripts for Documentation writers for efficient utilization of resources



Facilities Management Services (Network Services) ­ USC

• Student Worker

  • May 2010 - Jul 2011

  Involved in setting up and providing QoS control for network connection in FMS, USC. Also involved with troubleshooting any Operating system or hardware related issue and maintaining the daily server backups. Involved in setting up and providing QoS control for network connection in FMS, USC. Also involved with troubleshooting any Operating system or hardware related issue and maintaining the daily server backups.



North Delhi Power Limited

• Utilities
• 200 - 300 Employee

• Summer Intern

  • May 2008 - Jul 2008

  Analyzed the Supervisory Control and Data Acquisition (SCADA) & Enterprise Application network of the organization. Gained experience about working of Optical Fiber Communication system, Equipment Technologies such as PDH (Plesiochronous Digital Hierarchy), SDH (Synchronous Digital Hierarchy), and ETHERNET over SDH (EoS), and elements of SDH. Analyzed the Supervisory Control and Data Acquisition (SCADA) & Enterprise Application network of the organization. Gained experience about working of Optical Fiber Communication system, Equipment Technologies such as PDH (Plesiochronous Digital Hierarchy), SDH (Synchronous Digital Hierarchy), and ETHERNET over SDH (EoS), and elements of SDH.