Anusha Chowdary

Sr. ServiceNow Developer at University of California Irvine Campus
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Contact Information
us****@****om
(386) 825-5501
Location
US
Skills

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Credentials

  • Certified Application Developer
    -
  • Certified ServiceNow Administrator
    -

Experience

  • University of California Irvine Campus
    • United States
    • Higher Education
    • 1 - 100 Employee
    • Sr. ServiceNow Developer
      • Jul 2020 - Present

      • Created ATFs for Change Management, Incident, Problem, Knowledge, Service Catalog, Project Portfolio Management, Timesheet, Contract management modules, Service portal and other internal modules. • Worked on the Governance, Risk and Compliance modules as part of GRC. Security Incident, Security Alerts in the SecOps • Built automations to auto-close the alerts by integrating with external applications. • Worked on integrations to integrate ServiceNow with external tools to validate the data for auto-closure • Responsible for Go Live of Risk Management and loaded all the Risk data using Transform maps and import sets • Worked on the Compliance Management in building few automations using the flow designer. • As part of Compliance Management, worked on automating the Evidence collection process for Indicator tasks. This automation automatically queries the table and attaches the evidence to the indicator task • Created a re-usable table that can be used to build multiple automations for various Indicators • Worked on creating a dynamic Record producer for Security Incident that will be used by 24*7 Security team • Worked on the Threat Management module for automating the Smart IT tickets creation • Worked on integrating an external security detection tool called Git Guardian with ServiceNow which enabled various cross functional Security teams to quickly resolve the incidents reported by tool due to code leaks, exposure of sensitive data, client secrets in the public GitHub. This reduced a lot of manual work and communication. • Involved in the ServiceNow upgrades • Responsible for deploying the development work and production support • Involve in meetings with stakeholders and customers to understand the requirement and design solutions • Assist the interns in designing & developing solutions Show less

  • University of California, Riverside
    • United States
    • Higher Education
    • 700 & Above Employee
    • ServiceNow Consultant
      • Sep 2018 - Jun 2020

      ITSM suite Change management: • Re-introduced the Change Management with many enhancements to the existing OOB process • Re-designed the Minor change workflow to check the Approvers at each level for Manager, Associate Director and Director Levels • Consolidated all three workflows (Minor/Major/Moderate) into one and configured the routing based on the type of change • Re-designed all the change notifications by inactivating the OOB notifications and creating custom notifications • Developed the OOB Standard Change Module according to Business requirements and designed the workflows accordingly for Standard change template and Standard change processes • Developed custom solutions to force the user to enter certain mandatory fields upon the closure of change tasks from list view on the Change request form Service Catalog: • Worked on the portal to re-design the UCR ServiceLink page and adding more Catalog categories and widgets to add Watchlist option, Tagging functionality to help Non-ITIL users without logging into the back-end. • Create Catalog Items and Record producers and designed the workflows accordingly • Created complex catalog items with workflows for UCPath Payroll, Onboarding, New hire, Re-hire forms etc. • Aligned all the UCR Catalog items to have the common Requestor information and maintained the uniformity across all the forms Incident Management: • Developed scripts to let users create incidents through email and update the information on tickets when replied via email. • Added many security rules to verify the user information validity to avoid phishing. • Developed a custom Incident Inactivity monitor functionality for tracking high priority Helpdesk tickets • Enhanced the transfer mechanism to capture the transferred Idea/RITM number to easy navigation of record and reporting purposes ITBM suite: Idea Management: Show less

  • McKesson
    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Sr. ServiceNow Admin/Developer
      • Aug 2017 - Sep 2018

      • Created and used update sets to move customizations between the instances. • Created and maintained custom applications as per user requirements. • Created mobile application and to get the current location and also keep the track of the current location. • Experience in maintaining CMBD and populating it with configuration items (CI). • Experience in Support design, development, and implementation of automated processes for gathering, populating, and maintaining CMDB data. • Design and implement new functionality using Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, and Access Control Lists. • Experience in Service watch module with Fuji version and later. • Experience in the Creating Project Portfolio Management (PPM) and sub-project associated with it. • Experience in PPM understanding like start date, End date, risk, Scope, Cost, ROI%, complete%. • Involved in transfer of data from one instance to other by creating and modifying Update sets. • Experienced with UML in creating Flow charts, Use Cases, Class diagrams, Sequence diagrams and Activity diagrams. • Experience in GRC modules likes control, Risk, Policies, Documentation, Monitor, and Reporting. • Experience in GRC policy creation with understanding entities, Risk & Control. • Configured Event Management (ITOM) by configuring Connector Instances and Connector Definitions. • Developed Integration with System Center Configuration Manager (SCCM). • Created Service portal custom application using AngularJS. • Experience in working with Event management, Service mapping using Service mapping. • Experience in writing Jelly scripting whenever needed. • Migration from BMC remedy to ServiceNow. • Creating custom Tables, Fields and configuring Access Controls over them. • Experience in designing, implementing, securing and maintaining the computer systems for its test, development and production environment. Show less

  • Equifax
    • United States
    • Financial Services
    • 700 & Above Employee
    • Sr. ServiceNow Admin/Developer
      • Feb 2016 - Jul 2017

      • Technical implementation of various ServiceNow modules such as Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management. • Worked with escalating issues, diagnosing, resolving with the help application like incident management, Problem management. • Ensures cross functional communication occurs between development activities and understands the whole solution – BIG PICTURE. • Integrating ServiceNow with Azure, PagerDuty and PeopleSoft (JDBC, Web Services, Data Sources) • Implemented best practice of ServiceNow Scripting, which enhanced the System performance. • Gathering and documenting user and process requirements. • Collaborating effectively with other ServiceNow administrators to develop global solutions. • Implemented Risk Management for the Risk evaluation of the change Request associated with the Configuration Item. • Customizing form layout and designing forms. • Configured end to end process for Knowledge management and worked on the knowledge Centered Support (KCS) plugin. • Experience Define, Document, Maintain and Enforce Project Coding Standards • Created various frontend forms, and associated Client Scripts, UI policies, and advanced customizations that require modification of UI Pages/Macros. • Experience in Create User Acceptance Test Cases (UAT). • Experience in Co-ordinates UAT activities with customer. • Experience in Executing Test Plan (execute test cases- system and UAT) • Configuration of service portals/configuration and support of GRC and Security Operations-related processes. • Configured multiple Catalog Items Front-end web / GUI components using JavaScript, Soap, Web Services, CSS, HTML5, PERL • Worked on Service Catalog, Incident, Problem, Configuration Management and Integrations, along with good overall knowledge of Change Management and Change Reports. Show less

  • Tata Consultancy Services
    • India
    • IT Services and IT Consulting
    • 700 & Above Employee
    • ServiceNow Developer
      • Jan 2014 - Dec 2015

      • Working with the client and functional requirements within ServiceNow. • Development of service catalog which includes creating new catalog items, designing workflow and execution plans. • Created various workflows for Incident Management, Change Management, Request Management, service Requests. • Design and implementing new functionality using Business Rules, UI Policies and Access Lists, UI Actions, Script Includes etc. • Provided access control on the user table for the end users in the service Portal. • Created business applications that extends task table using Platform Run time (Create Now). • Worked with Incident Management application, Problem Management, Change Management applications in escalating issues, logging, catering, diagnosing, resolving, monitoring and reporting in ServiceNow. • Added guidelines on updating incident records by each involved group with progress and resolution details. • Coordinated service Catalog options, including two steps check out, cart controls, and variables. • Worked on User Management to add, update and deactivate users in ServiceNow. • Involved in performance tuning of the ServiceNow and worked on System Diagnosis. • Migrated the data from internal ServiceNow tools using import sets into the Portal. • Created user manuals for all the users on using Info View and exporting reports to various formats. • Used data Sources for setting up the configuration database in ServiceNow. • Following up with clients, interacting with end users on process requests, user training etc. • Creating technical specification documentation after all the work has been done. Show less

  • INVESCO
    • Peru
    • Construction
    • 1 - 100 Employee
    • ServiceNow Admin
      • Mar 2013 - Jan 2014

      • Perform day to day support, administration and maintenance of the ServiceNow platform • Work closely with the ServiceNow functional team to build requested items and tasks using workflows to manage processes from the customer to the fulfillment teams. • Develop, configure and improve core and custom applications • Work directly with end users to resolve support issues within ServiceNow • Monitor health, usage, and overall compliance of ServiceNow. • Perform installation and testing of ServiceNow updates and new releases. • Develop clear and concise technical and process documentation. • Worked on various modules of Service Now like Incident, Problem, and Service Catalog. • Worked on Service Catalog for creating catalog item. • Creating Update sets for recording the changes that are done within ServiceNow. • Created notifications-based user requirement and configured inbound email action to create incidents or requests. Show less

Education

  • Jawaharlal Nehru Technological University
    Bachelor's degree

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