Anush Davtyan
Portfolio Administrator at Praemium- Claim this Profile
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English Professional working proficiency
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Russian Professional working proficiency
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Armenian Native or bilingual proficiency
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Bio
Lusine Karapetyan
I had the pleasure of working with Anush Davtyan for almost 8 years and she expertly fills out the role of Executive Response Unit Senior Specialist for HSBC Bank Armenia. Anush's mastery for both her core role, and the projects that extend beyond it, have been critical to the company's reputation. She is perfectly managing the process of complaint handling by simultaneously providing support, guidance and coaching to colleagues within the team and to the wider operations community. Through feedback on the root cause of complaints, Anush has contributed to the reduction of escalations and the improvement of the complaint handling process. Anush is very responsible and detail-oriented personality, a great team member who is always willing to share the best practices and do whatever it takes to help colleagues and get things done. I am glad that we had the chance to work together and share great moments. Anush earns my highest recommendation and I am sure that she will be an asset to any company.
Lusine Karapetyan
I had the pleasure of working with Anush Davtyan for almost 8 years and she expertly fills out the role of Executive Response Unit Senior Specialist for HSBC Bank Armenia. Anush's mastery for both her core role, and the projects that extend beyond it, have been critical to the company's reputation. She is perfectly managing the process of complaint handling by simultaneously providing support, guidance and coaching to colleagues within the team and to the wider operations community. Through feedback on the root cause of complaints, Anush has contributed to the reduction of escalations and the improvement of the complaint handling process. Anush is very responsible and detail-oriented personality, a great team member who is always willing to share the best practices and do whatever it takes to help colleagues and get things done. I am glad that we had the chance to work together and share great moments. Anush earns my highest recommendation and I am sure that she will be an asset to any company.
Lusine Karapetyan
I had the pleasure of working with Anush Davtyan for almost 8 years and she expertly fills out the role of Executive Response Unit Senior Specialist for HSBC Bank Armenia. Anush's mastery for both her core role, and the projects that extend beyond it, have been critical to the company's reputation. She is perfectly managing the process of complaint handling by simultaneously providing support, guidance and coaching to colleagues within the team and to the wider operations community. Through feedback on the root cause of complaints, Anush has contributed to the reduction of escalations and the improvement of the complaint handling process. Anush is very responsible and detail-oriented personality, a great team member who is always willing to share the best practices and do whatever it takes to help colleagues and get things done. I am glad that we had the chance to work together and share great moments. Anush earns my highest recommendation and I am sure that she will be an asset to any company.
Lusine Karapetyan
I had the pleasure of working with Anush Davtyan for almost 8 years and she expertly fills out the role of Executive Response Unit Senior Specialist for HSBC Bank Armenia. Anush's mastery for both her core role, and the projects that extend beyond it, have been critical to the company's reputation. She is perfectly managing the process of complaint handling by simultaneously providing support, guidance and coaching to colleagues within the team and to the wider operations community. Through feedback on the root cause of complaints, Anush has contributed to the reduction of escalations and the improvement of the complaint handling process. Anush is very responsible and detail-oriented personality, a great team member who is always willing to share the best practices and do whatever it takes to help colleagues and get things done. I am glad that we had the chance to work together and share great moments. Anush earns my highest recommendation and I am sure that she will be an asset to any company.
Credentials
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Certificate "Business analysis in IT"
Quick StartApr, 2022- Nov, 2024 -
Business Analysis Foundations
IIBAFeb, 2022- Nov, 2024 -
Customer led Change Design thinking
Stanford OnlineNov, 2021- Nov, 2024 -
Business Analysis Fundamentals
UdemySep, 2021- Nov, 2024 -
Become a product manager
UdemyAug, 2021- Nov, 2024 -
Graphic Design
Artoutik Design & MoreAug, 2021- Nov, 2024 -
Foundations of User Experience (UX) Design
CourseraMar, 2021- Nov, 2024 -
Start the UX Design Process: Empathize, Define, and Ideate
CourseraMar, 2021- Nov, 2024 -
Certificate, Agile fundamentals: Including Scrum and Kanban
UdemyMay, 2020- Nov, 2024 -
Certificate, Project Management Waterfall
IAB International Academy of BusinessApr, 2020- Nov, 2024 -
Certificate, Effective Negotiations course
IAB International Academy of BusinessMay, 2011- Nov, 2024 -
Climate Champion, HSBC Climate Partnership Programme
Earthwatch Institute ; HSBCOct, 2008- Nov, 2024 -
Certificate, Conflict-Sensitive Approach to Development
Catholic Relief ServicesSep, 2004- Nov, 2024 -
Diploma, Professional Capacity Building Programme in Agricultural Research for Development
ICRA - International Centre for development oriented Research in AgricultureJul, 2003- Nov, 2024 -
Diploma, Wheat Improvement Training course
International Maize and Wheat Improvement Center (CIMMYT)Aug, 2001- Nov, 2024
Experience
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Praemium
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Australia
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Financial Services
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200 - 300 Employee
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Portfolio Administrator
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Apr 2022 - Present
• Providing business-to-business support to financial advisory companies/advisers in Australia to allow them service their clients (companies, individual investors) and ensuring uninterrupted & timely implementation and performance of financial transactions. • Undertaking the implementation of investor portfolio set up, updates and maintenance, • Administering transactions, stock transfers, withdrawals and fund transfer requests, • Providing business-to-business support to financial advisory companies/advisers in Australia to allow them service their clients (companies, individual investors) and ensuring uninterrupted & timely implementation and performance of financial transactions. • Undertaking the implementation of investor portfolio set up, updates and maintenance, • Administering transactions, stock transfers, withdrawals and fund transfer requests,
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Senior Specialist, Executive Response Unit
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Aug 2010 - Apr 2022
- Handling the Bank's official correspondence, complaints, enquiries.- Researching and resolving regulatory and customer enquiries and complaints addressed to the Bank, across all business areas of the Bank- Coordinating the analysis of customer complaints to identify root causes to support the business improvement and development- Handling official correspondence with regulatory bodies, as Central Bank of Armenia, governmental and non-governmental structures, etc, by ensuring accuracy and good reputation of the Bank. Show less
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Contact Centre agent and Bank Teller
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Feb 2007 - Aug 2010
- Providing a high quality service to customers through telephone Banking and Internet Banking services, - Promoting relevant products. Recognising opportunities for cross sales during the calls.- Processing customer transactions and instructions within established authority limits ensuring strict compliance with the Bank's security, regulations and conformity to policies
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UNDP (United Nations Development Program) Armenia
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Armenia, Yerevan
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Anti-corruption program assistant
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Nov 2006 - Feb 2007
- Contributing to anti-corruption program daily activities - Assisting the program manager in program-related activities - Petty cash management, financial payments management and coordination, organizing meetings, conferences, logistics - Providing verbal and written translations when needed - Contributing to anti-corruption program daily activities - Assisting the program manager in program-related activities - Petty cash management, financial payments management and coordination, organizing meetings, conferences, logistics - Providing verbal and written translations when needed
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UMCOR (United Methodist Committee on Relief) Armenia
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Armenia , Martuni town
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Office Manager
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Jun 2004 - Aug 2006
- Operating the office - Managing the maintenance staff, drivers, guards, the kitchen, cleaners (5 staff) - Contributing to daily program activities (trainings and demonstration, community development) - Managing in&out balances of agricultural inputs and outputs for 5 demonstration farms, keeping inventory - Managing monthly salary payments of project staff - Operating the office - Managing the maintenance staff, drivers, guards, the kitchen, cleaners (5 staff) - Contributing to daily program activities (trainings and demonstration, community development) - Managing in&out balances of agricultural inputs and outputs for 5 demonstration farms, keeping inventory - Managing monthly salary payments of project staff
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Agroproject Center Armenia-Holland NGO, "Florian" project
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Armenia, Yerevan
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Assistant to the technical advisor
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Nov 2003 - Jun 2004
- Assisting Dutch program technical advisor in the project - Training management and Capacity Building of Holland flower producers in Armenia - Helping farmers involved in the project in solving their technical issues related to the modernised flower production, and marketing/flower sales needs - Assisting Dutch program technical advisor in the project - Training management and Capacity Building of Holland flower producers in Armenia - Helping farmers involved in the project in solving their technical issues related to the modernised flower production, and marketing/flower sales needs
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Armenian Scientific Centre of Agriculture and Plant protection
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Echmiadzin, Armenia
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Junior Scientist, Wheat and barley breeding department
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1998 - 2003
- Investigating characteristics of winter wheat varieties from local and international germplasms - Analysing details of plant characteristics and yielding details of varieties for selection of best breeds for Armenia - Conducting artificial cross-pollination of selected treats and varieties for getting new desired traits and future varieties - Assisting the head of department in department related activities, writing articles, translations etc - Investigating characteristics of winter wheat varieties from local and international germplasms - Analysing details of plant characteristics and yielding details of varieties for selection of best breeds for Armenia - Conducting artificial cross-pollination of selected treats and varieties for getting new desired traits and future varieties - Assisting the head of department in department related activities, writing articles, translations etc
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Education
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ICRA Wageningen
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1993 - 1998
Yerevan State University
Biology, plant physiology
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