Experience

Rx Communications Ltd.
• United Kingdom
• Pharmaceutical Manufacturing
• 1 - 100 Employee
• Business Development-Personal Assistant

  • Dec 2018 - Present


Mailman Lanka Pvt Ltd - Prince of Galle

• Personal Assistant to Director

  • Apr 2016 - Jun 2018

  Devised and maintained office systems, including data management and filing. Involved in building revenue plans and costing to the Prince of Galle Hotel. Supported all elements of hotel activities (Housekeeping, Front Office, Administration, Food & Beverage, Human Resources, Sales & Marketing, Engineering, Payable / Receivable Accounts) by the General Manager. Devised and maintained office systems, including data management and filing. Involved in building revenue plans and costing to the Prince of Galle Hotel. Supported all elements of hotel activities (Housekeeping, Front Office, Administration, Food & Beverage, Human Resources, Sales & Marketing, Engineering, Payable / Receivable Accounts) by the General Manager.



Splenor Tours Pvt Ltd

• Assistant General Manager

  • Mar 2015 - Apr 2016

  Monitored a full-service travel business and tour operator's daily activities. Managed five-person employees and dealt directly with departments of marketing and activities. Crafted trips to customers specifications and accountable for contracting air transportation, ground transportation, guides and hotel accommodations while planning these trips. Worked with people and corporate travel accounts. Interacted at an individual level with customers and offering outstanding customer service to maintain and grow customer base.



Mihin Lanka

• Airlines and Aviation
• 1 - 100 Employee

• Ticketing Manager

  • Oct 2013 - Feb 2015

  Customer service at the primary ticket office in Galle by creating the greatest level of service by keeping and improving day-to-day features Handling pre-flight inspections, organizations and hotel and tour package inspections and monitoring and disclosure of airline schedules and flight cancellations Heading the tariff counter which includes negotiating manual tariffs and net tariffs and Development. Managed database and back office as needed, efficiently contributed to the development of the office's strategy.



American General Trading & Contracting

• Kuwait
• International Trade and Development
• 1 - 100 Employee

• Administrative Secretary

  • Dec 2010 - May 2013

  Provided administrative assistance to the Operation Manager in the handling of special projects and assist other Section heads with their secretarial needs whenever necessary. Coordinated scheduled meetings for supervisors and advised the distribution of staff to each site on a daily basis. Arranged and scheduled appointments for all officers and boards of directors, all departmental mailings, telephones administered. General maintenance of the general office ordered and stored inventory for the entire department and distribution of supplies to the customer's sites. Maintained a calendar of offices to coordinate workflows and meetings. Maintained office calendar to coordinate workflows and meetings. Performed general clerical responsibilities that included bookkeeping, copying, faxing, mailing and filing. Signed and circulated mail, UPS and FedEx for all employees. Work closely with the accounting department to manage the department's budget reports receivable and accounts receivable. Timekeeping Administrator for 230 employees and responsible for the new staff orientation, including the coordination of legal documents for the Human Resources and Payroll departments. Documentation preparation for ISO9001:2008 audits.



Sri Lankan Airlines- Kuwait

• Ticketing and Reservation Officer

  • Jun 2007 - Dec 2010

  Was responsible for responding to queries such as accessibility, ticketing and visa requirements for travelers, travel agencies Complicated re-issues, PTAs, re-calculationsof fares based on any modifications to the itinerary and making necessary collections as needed, Flight Delays Promoted Frequent Flyer Program (Fly Smiles) for Sri Lankan Airlines Passengers. Provide timely, courteous and knowledgeable responses to demands for data, establish powerful relationships to help and efficiently deliver outcomes. Processed Group Requests, UMNR, Special Service Requirements, Pets.Medical Cases, Special Requests, VIP, CIP Flight Loads, Confirmations, Rebate Requests and Industry Related Tickets and Queries Working closely with other departments to encourage sales competitions, clarify information, and Distribute Reports. Received outstanding favorable remarks from team members on staff reviews as well as exce Quickly became a trusted agent known for her "can - do" approach, flexibility and high-quality work.



HIMPRAS Tours

• Ticketing Officer

  • Apr 2006 - Jun 2007

  Interact directly with customers and prospective customers, provide superior and coherent travel services to sell airline tickets, travel associated products Liaison with multiple airlines for fares and route planning for issuing tickets.Massages and answering phone calls. Maintaining and updating the database for today's tickets. Interact directly with customers and prospective customers, provide superior and coherent travel services to sell airline tickets, travel associated products Liaison with multiple airlines for fares and route planning for issuing tickets.Massages and answering phone calls. Maintaining and updating the database for today's tickets.



HSBC Electronic Processing Lanka (Pvt) Ltd

• Customer Service Executive

  • Jun 2005 - Sep 2006

  To guarantee timely handling of global transfer of funds: high value payments, low value payments, payroll payments. Taxation payments subject to local laws Efficient inter-account transfers across the worldwide network. Signature verification of the transfers that are made. Customer verification over the phone prior to the transaction being processed, primarily with UK and US clients. Ensures that the goal is finished before the specified time is cut off. Received excellent positive feedback from team members on staff reviews, as well as exceptional feedback from senior leadership. Perfect score on all phone screens throughout the tenure.