General Manager

• Oct 2023 - Present

Strategic Vision: Crafting and executing robust, forward-thinking strategies that fuel the expansion and profitability of the hypermarkets by aligning long-term objectives with short-term, actionable plans. Financial Oversight: Manage budgets, drive cost-effective solutions, and maximize revenue by taking a data-driven approach, ensuring prudent financial management to enhance the bottom line. Operational Excellence: Optimizing operational processes, streamlining efficiency, and maintaining the seamless functionality of retail operations ensuring top-notch customer experiences. Team Leadership: Development of high-performing teams and mentoring and nurturing talent, fostering a motivated and cohesive workforce that consistently delivers stellar results. Customer-Centric Approach: Hypermarkets are inherently customer-focused. As a GM, I prioritize enhancing the shopping experience, guaranteeing customer satisfaction, and fostering loyalty through exceptional service. Innovative Problem Solving: Addressing complex challenges creatively and swiftly in ever evolving market conditions and excel in finding solutions to unforeseen issues. Show less

Commercial Head (GM)- Retail and Merchandise Operations

• Jan 2021 - Oct 2023

• Partnering with core business operations to increase the company’s footprint, expand market share, and generate sustainable revenue gains• Creating annual business plan & strategies, managing operations from the scratch; defining processes and creating appropriate systems for delegated functioning • Executing the strategic direction for buying and merchandising functions, including product pipeline development, product pricing and margin custodian• Business planning with brands for the full sales fulfillment cycle-Sell-in to Sell-out, develop and signoff TOT and legal agreements.• Overseeing the category management process, including product assortment planning, selection and monitoring and analyzing category performance metrics• Spearheading P&L activities; impacting organisation profitability through effective strategic and tactical management decisions and new business development• Reinvigorating the company and revamping the business model & strategy to build a more responsive & market-driven organization; developing plans/ internal controls/ SOPs to take the business to next• Establishing annual budgets for OPEX and Capex, reviewed actual performance against budget and analyzed variance• Leading complete sales operations including projection of annual sales, tracking of sales performance and interaction with other areas of the company to ensure that business orders are executed properly and profitably in accordance with overall business goals and objectives• Safeguarding business & ensuring sustained growth, focusing on achieving or surpassing sales targets; expanding business reach & creating sales• Evolving strategic vision, driving change, infusing new ideas and taking product/process performance and productivity to the next level• Monitoring functioning of processes, identifying improvement areas & implementing adequate measures to maximize customer satisfaction level Show less

Senior Business Head -Retail and Commercial Operations

• Jan 2019 - Dec 2020

Business and Strategy Head -Retail and Commercial Operations

• Jan 2017 - Dec 2018

Deputy General Manager - Retail Operations ( Easy Day Stores)

• Feb 2015 - Dec 2016

Deputy General Manager of Retail Operations Future Retail Ltd Feb 2015-Dec 2016 • Led team of 12 across 24 hyper/supermarkets, reporting to the COO of Retail Operations, also Project Lead on acquisition and merger of 200+ KB Fair Price, Nilgiri’s and Easy Day Stores into the company • Managed the store build and remodeling projects and coordinated all functions for new store openings • Determined optimal stock for each store by reviewing past sales, scheduled deliveries and inventory replenishment according to store traffic and monitored costs of inventory, shrinkage, and operations • Analyzed data on competitor and market activity to identify and capitalize on trends and mitigate potential issues • Interacted daily with head office and store management on business requirements and operational expenses, driving continual process improvement to realize incremental profit gain and cost savings • Implemented clear communication guidelines between Head Office and stores to unify direction Show less

Deputy General Manager - Retail Operations and Expansion

• Nov 2009 - Jan 2015

• Oversaw P&L for 24 hyper/supermarkets, boosting sales through top-notch merchandising and fostering a "People-First" and HSE-focused work culture • Led visual merchandising and pricing strategy, optimizing store space for annual promotions and seasonal opportunities. • Analyzed stock/sales reports, taking measures to minimize profit impact from over/under stocks, fast/slow lines, and new/discontinued ranges • Successfully restructured all stores, transforming direction, sales concept, and product offerings, amounting to over $100M • Headed a Strategic Development Team of 6, collaborating with the CEO to shape a new hyper/supermarket prototype • Managed multiple categories including electronics, fashion apparel, grocery, toys, and home goods • Received Cross-functional Team Award for delivering the prototype within budget, on time, and meeting expectations Show less

Head -Operations and Expansion(Northern region)

• Jan 2007 - Oct 2009

-Managed all P&L for multiplex cinema operations for Delhi and East/West Uttar Pradesh and headed a major business expansion to add 30 screens to the existing portfolio across the region -Oversaw all acquisition and refurbishment of properties and coordinated with owners for documentation Contributed to identification of further locations for new cinemas and liaised with local government on compliance -Reduced food and consumable costs by 6%, increased catchment area by introducing remote booking centers in the city and also tapped into the education and corporate sectors with provision of special elite screenings Show less

Operations Head -Multiplex

• Sep 2006 - Dec 2007

Restaurant General Manager

• May 2003 - Aug 2006

Shift Manager

• Jun 2000 - Apr 2003