IT Support Specialist

• Jan 2022 - Present

Technical Consultant

• Jul 2020 - Jan 2022

Associate Consultant

• Jan 2019 - Jul 2020

• Core responsibilities include working with the customer about the product and services from Microsoft Azure and help them adopt the technology in their work environment. • Indulge with customers closely on the technologies they try to adopt in their organization according to their needs. • Experience in the following mentioned technologies and services from Microsoft Azure: • Azure Active Directory • Hybrid Identities, Directory Synchronization (AD connect) • Azure MFA, PIM, And Conditional Access • Azure B2B and B2C Directory. • SSPR, Password writeback. • FIDO2 Security Keys for Authentication. • Azure RBAC. • Wireshark and Fiddler Tool. • Protocols (Kerberos, LDAP, WS-FED, SAML, OAuth and OIDC) • Active Directory • DNS, DHCP, OSI, and TCP/IP model, etc. • Active Directory Federation Services. • PowerShell Basics Show less

Technical Support Engineer(Tier-2)

• Jan 2017 - Jan 2019

• Use broad and in-depth product knowledge to provide and facilitate the responsive delivery of technical solutions and information to all clients. • Responsible for troubleshooting potential technical issues with the support engineers. • Responsible to manage the open tickets in queue & closure follow up in the CRM. • Good communication, flexible with shift timings for 24/7 process. • Work in an international environment and collaborate with the team to provide high-level support. • Build a lasting relationships through effective technical engagement enhancing Customer Experience. • Provide support for broad-commercial and premier customers this includes troubleshooting. • Support to small and medium-size business users and end-users to Configure and Troubleshoot the below Components: • Windows 7,8/8.1 and 10 • Network troubleshooting • Application troubleshooting • Problem with the Windows Updates • Installation of the windows OS • Drivers Issues • Helping users with the features of Windows OS • Managing Windows OS Show less

Technical Support Engineer(IAQ Products)

• Jun 2015 - Jan 2017

• Honeywell ECC - RESTECH (Environmental & Combustion Controls) • The job includes Design & Control of HVAC systems • Responsible for complete design and engineering of Heating, Ventilation & Air Conditioning package for different projects. • Connectivity of the thermostats with the Zone panels and the Red-link Internet Gateways. • Knowledge on different thermostats manufactured by Honeywell such as the advanced VisionPro series and the Prestige IAQ series. • Providing troubleshooting assistance and support on Advanced IAQ (Indoor Air Quality) Products.  Humidifiers  Dehumidifiers  Ventilators  Heat exchangers  Air filters and UV lamps  Control Sensors & Switching Valves  Thermocouples • Providing the help in installation of these devices according to ASHRAE standards. • Integration of mechanical & digital devices with EIM (Equipment Interface Modules) for various types of advanced furnaces, heat pumps and geothermal units. • Explanation and use of Control System methods, such as P+I (Proportional Integral algorithm) and Multiple Zoning applications. • Installation of Variable Frequency Drives, Chillers, Air Handling Units etc. • Selectivity of Dampers, Actuators, Valves, Motors for different applications. • Performing Root Cause Analysis for furnace breakdown and for HVAC control. Show less