Experience

Darshan Academy

• India
• Education Management
• 1 - 100 Employee

• Public Relations Specialist

  • Feb 2022 - Present



Gulf Asian English School

• Sharjah UAE

• Temporary Primary Teacher

  • Feb 2018 - Apr 2018

  Teaching Maths, Science and Moral Science to students of grade 1 to 4. Teaching Maths, Science and Moral Science to students of grade 1 to 4.



BLS International Passport Services

• Dubai, United Arab Emirates

• Customer Service Representative

  • May 2016 - Aug 2016

  Main duties peformed: • First point of contact for passport renewal applicants • Check whether forms are correctly filled • Check if all required documents are duly attested • Typing forms for customers • Submissions of forms and handling cash counters for submissions • Data entry—Enter the customer details from the filled forms into the software & forward the same for processing of passport to the Indian Consulate. • Handle petty cash Main duties peformed: • First point of contact for passport renewal applicants • Check whether forms are correctly filled • Check if all required documents are duly attested • Typing forms for customers • Submissions of forms and handling cash counters for submissions • Data entry—Enter the customer details from the filled forms into the software & forward the same for processing of passport to the Indian Consulate. • Handle petty cash



WNS

• India
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Associate

  • Jan 2010 - Aug 2011

  Main duties performed: • Worked for a blended process (voice & non-voice) for client SITA. It was an internal IT support work profile,wherein wwe were supposed to support the customer care executives with various softwares like BOSS,Orange GOLD,hardware and network. • Producing management information, including KPIs and reports.„ • Monitoring the effectiveness of incident management system DIAS and making recommendations for improvement. • Developing and maintaining the incident management system. • Assist in writing test cases,documents,manuals for softwares to be used. • Ensuring that all IT & non IT teams follow the incident management process for every incident • Assign unresolved Incidents to appropriate Tier 2 Support Group • Log all Incident/Service Request details, allocating categorization and prioritization codes • Keep users informed about their Incidents’ status via the DIAS tool & Emails. • Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.) • Provide first-line investigation and diagnosis of all Incidents and Service Requests • Verify resolution with users and resolve Incidents in ITSM tool • Escalate Major Incidents to the Incident and/or Problem Manager • Escalate Incidents at risk of breaching Service Level Agreement to the Incident Process Coordinator. • Own all Incidents and Service Requests throughout the lifecycle • Helping the floor agents solve technical issues with our widgets. Show less



Aeternus Academy

• Mumbai Area, India

• Teacher

  • Nov 2007 - Apr 2009

  • Develop and update job descriptions and job specifications • Perform job and task analysis to document job requirements and objectives • Prepare and post jobs to appropriate job board/newspapers/colleges etc • Source and attract candidates by using databases, social media,calling, etc • Screen candidates resumes and job applications • Conduct interviews using various reliable personnel selection tools/methods to filter candidates within schedule • Promote company’s reputation as “best place to work” • Maintain applicant tracking system. • preparing and delivering science & hindi lessons to class 5 to class 12. • preparing pupils for board examinations. • communicating with parents and carers over pupils' progress and participating in departmental meetings Show less



CMS Computers Limited (INDIA)

• India
• Information Technology & Services
• 700 & Above Employee

• IT Helpdesk

  • Apr 2005 - Apr 2006

  Main duties performed: • Provided extensive IT support to internal and external stakeholders; • Installed and configured computer hardware operating systems and applications; • Monitored and maintained computer systems and networks; • Resolved, diagnosed and solved network problems and relevant software faults. • Produced Requirements Documentation (diagrams and workflow). • Maintained the computer network and information systems. Main duties performed: • Provided extensive IT support to internal and external stakeholders; • Installed and configured computer hardware operating systems and applications; • Monitored and maintained computer systems and networks; • Resolved, diagnosed and solved network problems and relevant software faults. • Produced Requirements Documentation (diagrams and workflow). • Maintained the computer network and information systems.



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Jan 2004 - Feb 2005

  Main duties performed: • Worked for Dell Computer Systems,Technical voice support.Handling worldwide customers. • Answering questions from customers and prospective customers about the features and capabilities of our widgets. • Troubleshooting our widgets in use by customers over calls.Trying to resolve issues with 100%accuracy. • Maintaining call tracking system. Documenting all calls in software tools. • Maintaining technical database for internal use by customer care executives. • Adding technical tips for customer-facing documentation for our website on an as-needed basis. • Communicating customer needs and wishes to our development and engineering staff. Show less