Operation and Business Development Manager

• May 2021 - Present

Lead Technical Consultant

• Feb 2021 - Present

Developing growth strategies and plans. Managing and retaining relationships with existing clients. Creating awareness and consultation about ISMS (Information Security Management System) for internal and external clients Conducting ISO27001:2013 audit (internal/external) Developing solution for small to medium-size business to implement Secure, Reliable, and Cost-effective cloud base solution Developing growth strategies and plans. Managing and retaining relationships with existing clients. Creating awareness and consultation about ISMS (Information Security Management System) for internal and external clients Conducting ISO27001:2013 audit (internal/external) Developing solution for small to medium-size business to implement Secure, Reliable, and Cost-effective cloud base solution

System Engineer

• Nov 2020 - Feb 2021

Currently working on a project like: • Migration from on Prem Exchange to O365 • Migration from IMAP to O365 • Implement security for O365 and Azure accounts • Upgrade SBS to server 2019 • 3CX consultation, configuration and maintenance Service desk tasks: • Handling incidents through emails and phone for the network, server, desktop, NAS, and backup issue • Consultation for implementation of best security practices On-site tasks: • Office IT moves from one premise to another • Implementation of 3CX phone system • Implementation of new IT solution like firewall, LAN, NAS or other endpoints Show less

Sr. Service Desk

• Jul 2020 - Nov 2020

• Serve as the first point of contact for customers seeking technical assistance over the phone or email • Perform remote troubleshooting through diagnostic techniques and pertinent questions • Configure and maintain infrastructure services like Microsoft 365, Windows Active Directory, DNS, DHCP, and GPO • Configure, troubleshooting and manage Azure security like MFA, SSO, Microsoft Intune for end-point, Sophos End-point protections. • Work with Cisco, Sophos, Cisco Meraki, Velo Cloud by VMware and Unified product line. • Manage and maintain Azure Infrastructure • Configuration, troubleshooting and maintenance of Telephone system : Telstra Business Connect, Microsoft Teams Polycom and 3CX. Show less

Security Consultant

• Apr 2019 - Mar 2020

• Drive a best in class IT support operating model leveraging internal and external support team. • Lead new initiatives for services delivery to our customers from opportunity identification to knowledge transfer and performance measurement • Manage customer escalations, initial reports, and lead periodic meetings on service improvements. • Provide executive-level visibility to operational performance, incident and outage, resources assigned, project activity, service level, and if necessary budgets/cost details • Lead and design transformational managed services programs across geographies and business units Show less

Expert Technical Support Consultant (Network)

• Mar 2016 - Jun 2018

• Consulting and maintaining networking security services for Allscripts client base of 180,000 physicians in 50,000 practices, 1,500 hospitals and 10,000 extended care organizations • Network security services included management for thousands of Cisco products and thousands of Sonicwall Firewalls to keep Allscripts clients HIPPA compliant in relation to data communication • Extensive knowledge of routers, switches, firewalls, and other network components, as well as Windows servers and AIX/UNIX • Troubleshooting network related issues and data communication to rapidly solve complex technical problems • Project development for new services to be implemented and working with other groups within Allscripts to complete the specified projects to give clients increased access to Allscripts medical and practice management applications Show less

Senior Technician Support Consultant

• Jun 2013 - May 2016

Technician Support Consultant

• Mar 2012 - May 2013

L2 Network Engineer. NOC

• Jun 2011 - Mar 2012

• Support the operation of advanced IP network/security services & take escalations from T-1 engineer. • Work with Telecommunication Service Providers to resolve escalated circuit problems to resolution. • Manage and mentor Tier 1 engineers. • Remote management to the USA and Indian base client. • Work on the trouble tickets to resolve customer escalated network and security issues • Recognizes successful intrusions and compromises through review and analysis of relevant event detail information. • Perform changes on the Network and Security devices • Work with Hardware/Software Vendors to resolve problems - Provide comprehensive and maintenance plans for change management review and approval, implement according to plan • Train and mentor T1 engineer • Participate in various Network and Security projects • Perform other duties as assigned. Show less

Field Service Engineer

• Apr 2008 - Jul 2009

• Responsible for the Service Delivery, Customer Service Provisioning & Service Assurance related day to day activities with customer co- ordination and the NOC. • Integration, Commissioning, Configuration & Maintenances of UTSTAR ACCESS networks. Remote terminal (RT), Central Office Terminal (CoT), the Ethernet switches and routers (Cisco and Atrica).. • Troubleshooting, Configuration and Maintaining of ASA firewall 5500 series, IPS 4200 series and Checkpoint. • CPE testing for various narrowband and broadband application which included ISDN-BRI, PRI, LL, Ethernet Links, DS3. • Implementing Security policy, Failover and VPN on Routers and ASA firewall. • Monitoring & troubleshooting faults related to UTSTARCOM (CT) and (RT) and SWITCHES (ATRICA & CISCO). • Management of CS-MAR and AAA. • Integration, Commissioning, Configuration & Maintenance of Atrica Metro Ethernet. 2100 series & cisco switches 3550, 3400, 3750 series and 7600 series router. Equipments well acquainted with: • Sunset : Ethernet tester, E1 tester, Pri tester, Bri tester • .Acterna : PRI tester and Power Meter. Training Attended : • Training Program Attend At RELIANCE COMMUNICATIONS Limited • UTSTARCOM RT /CT Equipment. • Nortel’s Metro Transport Equipment. • Optical Fiber Communication (Fiber Type, Splicing, Fiber Repairs &Maintenance, Fiber Connectors .Fiber Distribution As Per Capacity Requirement In Different Networks, Fiber specification & Fiber Utilization). • Data Communication (Layer Architecture, Ethernet & IP Basis VLAN’S Data Networking Elements. • DLC (Digital loop carrier) Installation &Maintenance. On Service Module Based Services. Like POTS, ISDN,E1, Leased Line ,ADSL • Wimax Show less

L1 Support Engineer, NOC

• Aug 2007 - Mar 2008

• Remote Administration & Management of Servers & Desktops and providing necessary solution in case of a problem or a critical situation arises. • Monitoring of servers for various parameters such as CPU, Memory, Hard Disk, Event Log, Critical Process and Services, Ports & Response Time. • Monitoring of well known applications such as Exchange Server, SQL Server, Terminal Server, DNS Server, DHCP Server, Norton Antivirus, Veritas & host of various Applications. • Executing scheduled Preventive Maintenance tasks on desktops like Patch Management of Servers & Desktops, Deployment of OS and Application updates [Hot-fixes] on Servers & Desktops over the network, Scanning & Removal of Spy wares, Internet debris & Malicious Software’s, Updating Anti-virus solutions like Norton Antivirus, MacAfee, Trend Micro and Temporary File deletion. • Escalating issues for resolution to Expert Team for further investigation on alerts, problems observed. • Update and create Preventive Maintenance Report for each partner on weekly basis and SERVER HEALTH CHECK REPORT for each Management Node on Monthly basis. • Troubleshooting of Windows XP, 2000, NT and Windows 98. Comprehensive Inventory of Desktops, Servers, Software’s & Network Configurations. • Update and maintain the Helpdesk and responsibility for end to end management of monitoring of Server’s so that a healthy relationship is maintained with the partners and the firm. Show less