Anupama Bharadwaj
Team Lead Operations at Bill Gosling Outsourcing- Claim this Profile
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Bio
Credentials
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Data Science Course
UdemyJul, 2019- Nov, 2024 -
Microsoft Excel - Beginner to Advanced
UdemyJun, 2019- Nov, 2024 -
ITIL V3 Certification
ITIL Foundation Certification Training LevelJan, 2011- Nov, 2024 -
Google Analytics Certification
GoogleSep, 2019- Nov, 2024
Experience
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Bill Gosling Outsourcing
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Canada
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Team Lead Operations
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Jun 2022 - Present
• Handling 60+ customer interactions per day giving personalized technical service to customer to aid in making the right decision • Achieving 100% QA on after call surveys • Assisted with training of new representative • Handling 60+ customer interactions per day giving personalized technical service to customer to aid in making the right decision • Achieving 100% QA on after call surveys • Assisted with training of new representative
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Urban International School
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Canada
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Primary and Secondary Education
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1 - 100 Employee
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Teacher
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Sep 2019 - Oct 2019
• Preparing lesson plans and teaching to students from grade XI and XII, Developed, administered and corrected tests and quizzes in a timely manner • Preparing lesson plans and teaching to students from grade XI and XII, Developed, administered and corrected tests and quizzes in a timely manner
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Jubilee Hills Public School
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India
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Primary and Secondary Education
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1 - 100 Employee
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Data Analyst
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Feb 2017 - Mar 2019
- Undertook detailed student centric result data analysis, leading to 50% increase in school results and increasing admission enquiries by 100% - Collected, Classified and Analysed detailed teacher load data using Python, resulting in re-distribution of the work load and improving teacher efficiency by 25% - As System Administrator was instrumental in implementing School ERP System and resolving difficulties which resulted in smooth running of the school, reduced time in generating report cards. - Restructured entire process for effective substitution for teachers and streamlined school time table - Mentored 20 new teachers assimilate into the system and perform at their best. - As Co-Scholastic In charge did not only manage the Co-Scholastic activities of the school which included Sports Day but also formed a SOP, and devised excel formats for the school point system which reduced the work time by 75% . - Was the Co-editor for the school magazine and also wrote and directed plays for various school functions. - Teaching Mathematics to students from grade II to VII in an innovative and fun way using ICT training aids optimally. Show less
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Delhi Public School Nacharam Sec bad
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India
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Media Production
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1 - 100 Employee
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Resource Room Member, Teacher
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Aug 2014 - Mar 2016
- Created data driven innovative evaluation of classroom teaching techniques vis-à-vis student performance, helping teachers improve results by 25% - Modernize data streamlining processes, resulting in a 25% redundancy reduction - Integrated and streamlined all teaching processes into ERP system, leading to increase in productivity by 50% -Was instrumental in facilitating a collaboration between Andhra Mahila Sabha Women's College and Balaji Education Society to conduct a 3 month certification course on 'Early Childcare and Child Education' catered for women looking for employment oriented course. -Effectively organised and managed preparation of resource materials for grade VI to X for Math and Computer Science which was very useful and appreciated by both teachers and students. -Trained and mentored teachers in the usage of computer aided training materials. -Organised and managed training for 'Central Eligibility Test' for teachers. Show less
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Navy Children School
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India
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Primary and Secondary Education
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1 - 100 Employee
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Principal
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Nov 2011 - Jun 2012
- Led a team of 16 teaching staff and 10 admin staff for a smooth functioning of the first year of the school. - Handled the budget and administrative requirements of both the schools. - Conducted various school activities which includes the school’s Sports day and Annual day. - Resolved issues of concerned parents and teachers regarding academic and behavioural issues about students. - Led a team of 16 teaching staff and 10 admin staff for a smooth functioning of the first year of the school. - Handled the budget and administrative requirements of both the schools. - Conducted various school activities which includes the school’s Sports day and Annual day. - Resolved issues of concerned parents and teachers regarding academic and behavioural issues about students.
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T2 (Team Lead)
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Aug 2008 - Oct 2009
- Experience in providing effective solutions for various clients in field of materials management and Supply Chain Management. - Experience in providing effective solutions for various clients in field of materials management and Supply Chain Management.
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Indian Navy
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India
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Defense and Space Manufacturing
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700 & Above Employee
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Deputy Manager
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Apr 2002 - Jul 2008
DEPUTY MANAGER – TRAINING, PRODUCTION, PLANNING & CONTROL, DOCUMENTATION 2002 - 2008 Ship Building Centre, Visakhapatnam, India Key Responsibilities: - Officer of Indian Navy, challenged to manage a team of 50 personnel in different capacities in planning department and as central planner. Effectively monitored & resolved issues with outside agencies regarding material and production activities. - Accountable for setting up and commissioning digitisation department consisting of equipments worth Rs 2 crores. Digitised 50000 documents and designed tools with search criteria. - Mapping training needs, formulating and executing trainings for Senior Naval officers from Foreign Navies. - Commended for training foreign national officers in addition to managing office work. INSTRUCTOR / SENIOR DIVISIONAL OFFICER Indian Naval Ship Valsura, Jamnagar 1998 – 2002 Key Responsibilities: - Successfully managed Welfare, performance evaluation and discipline of undertrainee sailors in a training base. Conducted training camps, athletics / games tournament and educational exhibitions. - Efficiently ensured smooth conduct of training as Chief Instructor of training school. - Trained and supervised staff of 24, maintained employee records, and recommendations. Show less
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Education
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2007 - 2008
Indian Institute of Management, Indore
Certificate course in Business Management, Business Management -
2014 - 2015
Singhania University
Bachelor of Education - BEd, Mathematics Training -
1993 - 1997
PDA College of Engineering
B.E., Electronics and Instrumentation
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