Technical Writer | Information Developer

• Mar 2021 - Present

Freelance Article Writer (voluntary) and community service volunteer

• Oct 2019 - Present

I capture and document moments of joy, celebration and friendship tales of beneficiaries to be shared in Legacy’s Torchlight magazine. I also visit beneficiaries and spend time with them and ensure they are happy and secure. I capture and document moments of joy, celebration and friendship tales of beneficiaries to be shared in Legacy’s Torchlight magazine. I also visit beneficiaries and spend time with them and ensure they are happy and secure.

Volunteer

• Jul 2019 - Feb 2020

Volunteered actively with Support the Girls Australia - an organisation that donates garment to the underprivileged women of Australia, so that they can live with dignity. Volunteered actively with Support the Girls Australia - an organisation that donates garment to the underprivileged women of Australia, so that they can live with dignity.

Student

• Jun 2019 - Aug 2019

Successfully Completed Statement of Attainment - "Writing for the Media", a short course that enables me write for all forms of media and different kinds of audience. Successfully Completed Statement of Attainment - "Writing for the Media", a short course that enables me write for all forms of media and different kinds of audience.

Freelancer

• Jan 2015 - Jan 2019

Relocated to Australia in 2015 and then was in maternity leave. Attempted to stay in touch with the Technical Writing industry updates through various news letters, discussions in different platforms, and conversations with ex-colleagues. Volunteered as a community ambassador in promoting mental health awareness within Indian communities in NSW from April 2018 to July 2018; Attended a Mobile Video Making session, Media training and Photovoice session as a part of this program. Attended training for PMI-ACP Certification. Preparing for the certification. Mentored final year university students on how to communicate in the professional world. Provided them tips for effective communication, avoidance of common errors, and simple editing techniques. Working on my long time passions. Painting and Photography! Attended workshops and practicing at home.

Technical Writer

• Dec 2014 - Apr 2015

Updated, reviewed and edited the documentation of the Test Advisory Consulting team Evaluated, implemented, and evangelized content standards that reflect the voice of Cigniti Updated, reviewed and edited the documentation of the Test Advisory Consulting team Evaluated, implemented, and evangelized content standards that reflect the voice of Cigniti

Consultant Information Developer

• Dec 2009 - Jun 2014

Created and updated end-user documentation in Agile and Waterfall models of delivery Set up a documentation process; defined and reported metrics that apply to the team Started a Special Interest Group for Technical Writers and Information Developers Conducted Software Quality Assurance audits as an internally trained auditor Created and updated end-user documentation in Agile and Waterfall models of delivery Set up a documentation process; defined and reported metrics that apply to the team Started a Special Interest Group for Technical Writers and Information Developers Conducted Software Quality Assurance audits as an internally trained auditor

Project Lead - Technical Publications

• Aug 2008 - Nov 2009

Managed a team of 16 technical writers (three sub teams) for developing/enhancing the product documentation of 17 products Studied customer inputs, understood their documentation needs, estimated timelines and effectively allocated tasks for on time delivery Established and updated documentation processes for quality deliverables Developed, enhanced, reviewed product documentation such as release notes, user guides, installation guides and training guides, and business documents such as corporate assets and proposals Collected, analysed and reported metrics Conducted internal audits as a trained Internal Auditor

Technical Writer

• Dec 2005 - Jun 2008

Written, reviewed and delivered end-user documentation for products related to Capital Markets Coordinated with the Project team to prepare, review and maintain the release-wise product help files, guides and release notes for Support and Marketing team Prepared process flow diagrams Collected, analysed and reported metrics Conducted training sessions for programmers to help them communicate their work to technical writers effectively Written, reviewed and delivered end-user documentation for products related to Capital Markets Coordinated with the Project team to prepare, review and maintain the release-wise product help files, guides and release notes for Support and Marketing team Prepared process flow diagrams Collected, analysed and reported metrics Conducted training sessions for programmers to help them communicate their work to technical writers effectively