Anup Kumar
Executive Butler / Guest Experience Expert at The Ritz-Carlton Ras Al Khaimah, Al Wadi Desert- Claim this Profile
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English Full professional proficiency
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Urdu Full professional proficiency
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Hindi Full professional proficiency
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Arabic Elementary proficiency
Topline Score
Bio
Credentials
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Diploma In Hotel Mangement
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St Pauls High School Karachi
school
Experience
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The Ritz-Carlton Ras Al Khaimah, Al Wadi Desert
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United Arab Emirates
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Hospitality
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1 - 100 Employee
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Executive Butler / Guest Experience Expert
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Feb 2022 - Present
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Butler
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Jan 2017 - Feb 2022
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Rotana Hotel Management Corporation PJSC
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United Arab Emirates
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Hospitality
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700 & Above Employee
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Guest Service Center Agent
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Mar 2014 - Apr 2016
Answers incoming calls. Directs call to guest rooms, staff, or departments through the switchboard or PBX system. Places outgoing calls. Receives guest messages and deliver the same to the guest. Logs all wake-up call requests and performs wake-up call services. Provides information about hotel services to guests. Understand the telephone operator board or PBX switchboard operations. Provides paging services for hotel guests and employees. Knows what action to take when an emergency call is required. Monitors automated systems including fire alarms and telephone equipment when engineering and maintenance department is closed. Assists in reporting telephone equipment or service complaints and problems. Trains or assists wit training new telephone operators in performance of job duties. To be fully aware of and adhere of health and safety, fire and bomb threat procedures. Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well. Must be polite and courteous while answering the phone. Open and close telephone functionality on the hotel front office software. Keep records of calls placed and received by all departments and recording the call charges. Setup conference calls in different locations and time zones. Update directory information on the front office software. Provide relay service for hearing-impaired guests. Following telephone etiquette. Show less
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Revenue
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Sep 2015 - Nov 2015
(Training 2 Months). (Training 2 Months).
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Arabian Sea Enterprises Limited Owner's Sheraton Karachi Hotel
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Hospitality
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1 - 100 Employee
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Communication Officer
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Jul 2013 - May 2014
Answers incoming calls. Directs call to guest rooms, staff, or departments through the switchboard or PBX system. Places outgoing calls. Receives guest messages and deliver the same to the guest. Logs all wake-up call requests and performs wake-up call services. Provides information about hotel services to guests. Understand the telephone operator board or PBX switchboard operations. Provides paging services for hotel guests and employees. Knows what action to take when an emergency call is required. Monitors automated systems including fire alarms and telephone equipment when engineering and maintenance department is closed. Assists in reporting telephone equipment or service complaints and problems. Trains or assists wit training new telephone operators in performance of job duties. To be fully aware of and adhere of health and safety, fire and bomb threat procedures. Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well. Must be polite and courteous while answering the phone. Open and close telephone functionality on the hotel front office software. Keep records of calls placed and received by all departments and recording the call charges. Setup conference calls in different locations and time zones. Update directory information on the front office software. Provide relay service for hearing-impaired guests. Following telephone etiquette. Show less
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Education
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St Paul's School
Bachelor of Commerce - BCom, Business/Commerce, General