Branch Operations Manager

• May 2015 - Present

Subsidiary: Global Resource Management• Oversees the day-to-day operations of the branch; provides guidance and participates in daily operational and sales activities to achieve customer service and business growth objectives• Manages branch human capital, including facilitating personnel training, mentoring and development, monitoring, evaluation and coaching performance, and scheduling, prioritizing and delegating work assignments• Creates, drives, monitors and reports progress on branch objectives, standards, and goals; Develops and implement process and performance improvement solutions when gaps are identified.• Promotes a positive image for the branch by developing and maintaining effective business relationships with customers, employees and business partners.• Addresses and resolves complex customer service issues and employee disputes.• Manages all aspects of the branch income and expenses and ensures the branch's highest level of audit transparency.Key Achievements:• Used collaborative and coaching management styles to constantly out-perform quarterly targets.• Reduced the number of inactive accounts by 30% by re-establishing relationships with existing customers.• Introduced employee-recognition programs and labor/management communication forums that boosted staff retention, morale and satisfaction levels to new highs.

Business Development Manager

• May 2014 - May 2015

(Subsidiary: Bharat Ventures Limited)• Tasked with assessing the feasibility of the Abuja and Lokoja market for our product’s sales.• Handled the end-to-end of branch operations commencement in Abuja and Lokoja. • Developed and executed effective marketing and sales strategy to drive sales and facilitate the overall profitability of the newly-opened branches• Acquired all necessary government approvals and ensured compliance with government regulations. • Handled the end-to-end of the recruitment and onboarding of effective personnel to handle sales and operations, and ensure business continuity. Key Achievements• Negotiated effectively with necessary stakeholders and vendors to set up branches in Abuja and Lokoja within 6 months of joining the subsidiary.• Successfully improved sales by developing a premium service culture through coaching guidance and staff motivation.• Increased the customer base of the branch to over 150 customers in 6 months.• Closed transactions worth over 120million Naira Within the first 6 months of resuming operations, bringing the branch to profitability within 6 months of operations.• Seamlessly onboarded new managers to take over both the Abuja and Lokoja branches to maintain operational efficiency and profitability.

Assistant Sales Manager

• Dec 2012 - May 2014

Subsidiary: Bharat Ventures Limited• Implemented original sales strategies, performed inventory audits, and collaborated with colleagues on the creation of new, more efficient sales performance metrics.• Worked closely with sales representatives, identified new business growthopportunities, and conducted monthly sales performance reports• Handled customer service issues, collected feedback from customers, and executed other duties as assigned. • Provided sales training and guidance to sales representatives• Assisted in producing, implementing and monitoring action plans to ensure sales target and revenue objectives are met.

Head Teller

• Feb 2009 - Feb 2010

• Fostered congenial, professional relationships with the bank’s corporate customers while maintaining a good disposition towards all customers. • Steered efforts towards the improvement of Process Standing Order, Instant Statement, Stopped Cheque/Account, Safe Deposit applications, and other requests/inquiries as appropriate.• Critically evaluated service improvement opportunities through interaction with customers and communicated improvement recommendations to the relevant parties. • Prepared activity and performance reports on a timely basis, and restructured such reports as required for management attention.• Periodically reviewed deposit and withdrawal documents, and validated account information to ensure completeness and accuracy.• Processed variety of teller transactions and prepared deliveries for ATMs• Coordinated the operations of the Bulk Counting Room and validated deposits for numerous customers.

Customer Service Representative

• Jan 2008 - Feb 2009