Experience

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• Technology, Information and Internet
• 100 - 200 Employee

• Online Strategist - Google

  • Dec 2018 - Present

  • Designing Client specific strategies • Ensuring right Optimizations. • Follow-up with client to check on performance. • Email communication with clients. • Maintaining cordial relations with Customers/Clients • Adherence to Quality Parameters • Ensuring daily/week update of pipeline. • Achieve Weekly, Monthly & Quarterly targets defined by the management. • Designing Client specific strategies • Ensuring right Optimizations. • Follow-up with client to check on performance. • Email communication with clients. • Maintaining cordial relations with Customers/Clients • Adherence to Quality Parameters • Ensuring daily/week update of pipeline. • Achieve Weekly, Monthly & Quarterly targets defined by the management.



NLink Pvt. Ltd.

• Noida Area, India

• Team Leader - International Sales

  • Mar 2016 - Aug 2018

  • Trained, mentored and directed team of 12 Sales Executives. • Sat on the new hire interviewing panel and made recommendations. • Set schedules and oversaw daily workflow. • Managed team performance by training, mentoring, disciplining motivating employees. • Maintained quality assurance and customer satisfaction objectives. • Maintained necessary level of communications between shifts. • Listening Calls and providing required synopsis. • Assisting team in up selling. • Maintaining cordial relations with Customers/Clients. • Met all customer call guidelines including service levels, handle time and productivity. • Coordinating with the Support team for immediate resolution and case closing.



LEO IT Advisory Services Pvt. Ltd.

• Noida

• Sr. Sales Executive- Promoted to Team Leader

  • Dec 2012 - Jan 2016

  • Trained, mentored and directed team of 5CCEs. • Maintained necessary level of communications between shifts. • Managed team performance by training, mentoring, disciplining and motivating employees. • Contributed to the interviewing process and made new hire recommendations. • Followed up with each customer to ensure appropriate actions were taken. • Communicated clear expectations and goals to each team member. • Answered customer telephone calls promptly and in an appropriate manner. • Receive payment by cash, check, credit cards, vouchers, or automatic debits manner.