Anudeep Varma Dommaraju
Technical Support Officer at Trust Payments- Claim this Profile
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Telugu Native or bilingual proficiency
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English Professional working proficiency
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Hindi -
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Tamil -
Topline Score
Bio
Akshaya Surendran
Anudeep is very hardworking and a quick learner. He is always willing to contribute and take up additional tasks.
Akshaya Surendran
Anudeep is very hardworking and a quick learner. He is always willing to contribute and take up additional tasks.
Akshaya Surendran
Anudeep is very hardworking and a quick learner. He is always willing to contribute and take up additional tasks.
Akshaya Surendran
Anudeep is very hardworking and a quick learner. He is always willing to contribute and take up additional tasks.
Credentials
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ServiceNow Certified System Administrator
ServiceNowNov, 2019- Nov, 2024 -
Open Water Diver
Roctopus DiveSep, 2019- Nov, 2024 -
Leadership development
AIESECJul, 2017- Nov, 2024 -
Certificate of Completion: SQL Fundamentals
SoloLearnOct, 2016- Nov, 2024
Experience
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Trust Payments
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United Kingdom
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Financial Services
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300 - 400 Employee
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Technical Support Officer
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Jul 2022 - Present
Assisting Trust Payment’s customers during the integration of their website to our payment functionality 2 nd line support for incoming customer enquiries, such as: o Record details of inquiries, comments and details of action taken via the Zendesk system o Responding to emails (tickets) o Investigating Technical Issues o Attending integration calls with merchants o Dealing with internal stakeholders o Running incident management and investigating system (on call) issues. Manage customer onboarding queue o Configuration and delivery of details o Changing and amending site settings o Application and testing of Merchant Details Take ownership of any issues / queries, following up with internal / external customer to confirm satisfactory resolution within SLA Liaising with internal and external customers Show less
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University of Hertfordshire
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United Kingdom
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Higher Education
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700 & Above Employee
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Graduate Research Student
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Feb 2021 - Jan 2022
Cyber Security Advance Research Cyber Security Advance Research
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Deloitte
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Business Consulting and Services
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700 & Above Employee
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Associate Analyst
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Aug 2018 - Dec 2019
Engaged in project management for large enterprise software implementation, responsible for creation of product artifacts including work plan & release plans • Acting as a liaison to cross-functional teams and resolve dependencies • Continue to provision Agile implementation of SAP projects – schedule and lead daily stand-ups, weekly backlog grooming sessions and retrospectives • Analyzed and escalated overdue product requests – risks, action items, issues, decisions and change Engaged in project management for large enterprise software implementation, responsible for creation of product artifacts including work plan & release plans • Acting as a liaison to cross-functional teams and resolve dependencies • Continue to provision Agile implementation of SAP projects – schedule and lead daily stand-ups, weekly backlog grooming sessions and retrospectives • Analyzed and escalated overdue product requests – risks, action items, issues, decisions and change
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AIESEC
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Canada
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Non-profit Organizations
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700 & Above Employee
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International Volunteer
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Jun 2017 - Jul 2017
As an intern I built a website and business infrastructure to develop the positioning of the company in the market. · Analyzing business records and developing charts, graphs, and tables to present company's performance. · Also implemented my interests on web analytics and conversion rate optimization for the benefit of the company and for my skill. · During my internship in Egypt,I developed a global mindset and international networks ,made global connections and also my increased adaptability to step out of my comfort zone. Show less
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Education
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2020 - 2022
University of Hertfordshire
Master of Science - MS, Cyber Security With Advance Research -
2015 - 2018
SRM University
Bachelor’s Degree, Bachelor of Computer Applications
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