Experience

Minosha India Ltd

• India
• IT Services and IT Consulting
• 200 - 300 Employee

• Business Manager

  • Mar 2019 - Present

  • Strategics and Develop schemes for driving business through the Channel Partners to achieve set targets. • Ensured adequate number of Channel partners to increase the market reach. • Carry out Product and Sales Training Programs to ensure adequate capability of the Partners’ Sales Force • Weak market development • Assist tracking of Market situation and competitor activities • Drive Marketing Strategies and motivational programs in the Channel and ensure implementation of such programs. • Build a Professional Relationship on all existing Customers, Feel good Factor Likes birthday Wishes Anniversaries, and Special Occasions • Own sales plan for purpose of planning and actual business results • Facilitating resolution of issues related to Channel viz marketing support, clearance of Commissions, pricing and logistics related issues Show less



Reichle & De-Massari

• Switzerland
• IT Services and IT Consulting
• 500 - 600 Employee

• Key Account Sales Manager

  • Aug 2015 - Feb 2019

  • Responsible for entire passive cabling solutions business from telecom domain. • Creating targeted business development and Marketing strategies from assigned key accounts like Reliance JIO, Vodafone, Idea • Able to work independently in a fast paced and rapidly changing environment. • Giving continuous accurate and relevant feedback to company Directors and Senior Manager • Acting as an ambassador of the business at all times • Ensuring high standards are constantly maintained in each product line. Show less



Canon India

• India
• Manufacturing
• 700 & Above Employee

• Business Development Manager

  • Jun 2010 - Jul 2015

  • Handled Rajasthan territory (Office Automation) photocopier sales through allotment of target to channel partners. • Strategize and Develop schemes for driving business through the Channel Partners to achieve set targets. • Ensured adequate number of Channel partners to increase the market reach. • Carry out Product and Sales Training Programs to ensure adequate capability of the Partners’ Sales Force • Weak market development • Assist tracking of Market situation and competitor activities • Drive Marketing Strategies and motivational programs in the Channel and ensure implementation of such programs. • Build a Professional Relationship on all existing Customers, Feel good Factor Likes birthday Wishes Anniversaries, and Special Occasions • Own sales plan for purpose of planning and actual business results • Facilitating resolution of issues related to Channel viz marketing support, clearance of Commissions, pricing and logistics related issues. Show less



Reliance Communications

• India
• Telecommunications
• 700 & Above Employee

• HNI Retention & Channel Care Lead.

  • Dec 2007 - Jun 2010

  • To ensure customer retention & Enhance revenue & net Adds • Postpaid Subscriber Churn Revenue Churn • Revenue Subscriber Churn - Budget (1.5%) • Premium Churn Reduction as per Target • Churn Analysis & Strategy , Accuracy of prediction of Churn: - 95% • Planning & execution of activities to achieve predicted targets: • Regular monitoring of performance • Customer Churn Management Through Proactive Measures • Engaging and panning activities for maximum retention of customer in churn Management • Communication of New Scheme within 1 hour of product launch to entire state ( Internal & Franchisee ) • Training & development of Store Staff • Communication to Corporate Clients by Service Visit, Phone Calls, Email & Appreciation Letters • Responsible for Retail ( Franchisee ) Postpaid bill Collection & Retention • End to end Briefing of new Product & Process • Value Added Up selling/Cross-selling ( On-net Packs, International Roaming – National Roaming / Best fit Plan- Tariff ) • Responsible for the overall CSAT (Customer Satisfaction) Score. Show less



Idea Cellular Ltd

• India
• Telecommunications
• 700 & Above Employee

• Franchise Development Manager

  • Oct 2004 - Dec 2007

  • The entire Franchisee Operations Of Chhatisgarh Circle • Daily Visit at local franchisee and 2 to 3 visits at out location • Infrastructure/ Systems and manpower recruitment and training (Training conduct on monthly Basis ) • Daily briefing to the entire Franchisee executive updating new Tariff plans. • Handled various issues of postpaid and prepaid products. • Complaints if any properly allocated to the concerned departments for further follow up and resolution. • Maintained the quality scores with respect to correct and timely information given, first level resolution, soft skills and voice modulation Function: Team Leader Call Centre (2004-2006 Idea Cellular Ltd) Work profile • Maintained service, talk/wrap time, data, and both client and consumer satisfaction levels • Conducted group training sessions on Product & Process • Monitor interaction between CC Executives & Customer to ensure quality assurance standards • Trained, led and directed 30 CC Exes in an inbound service and information call center • Infrastructure/ Systems and manpower recruitment and training (Training conduct on monthly Basis ) Show less