Network Operations Center Technician

• Mar 2020 - Present

Network Analyst

• Jul 2018 - Mar 2020

ERA Voice/Data Tech

• May 2017 - Mar 2020

IT Field Technician

• Jun 2016 - May 2017

▪ Perform routine installations, testing and maintenance of software and hardware • Installing and configuring computer hardware operating systems applications • Monitoring and maintaining computer systems and networks • Talking to staff and clients through a series of actions, either face to face or over the telephone to help set up systems and resolve issues • Produce timely and detailed service reports • Troubleshoot systems, network problems, diagnosing hardware and software faults • Operate vehicle in a safely manner and use field automation systems • Follow all company’s filed procedures and protocols • Replacing parts as required, providing support which include procedural documentation and relevant reports • Provide technical support to clients, using SCCM system to perform troubleshooting and reimage workstations on multiple PCs • Build positive relationships with customers

Technical Support Specialist

• Apr 2015 - Jun 2016

▪ Provided technicians, installers and sales personnel support on high-end complex systems including integrated systems. ▪ Established and maintained open lines of communication between product vendor technical staff, product trainers and quality control. ▪ Provided assistance in the support and testing in Burglar alarms, Fire alarms, Video equipment or Card access equipment and IP based Burglar alarm systems; provided support on IP based and networked products and devices, including routers and cable/DSL modems.

Operator

• Oct 2015 - Dec 2015

Data service operator

• Sep 2015 - Sep 2015

Network Technician

• Jul 2015 - Aug 2015

Work in a fast paced virtual environment, working with both internal and external customers. * Knowledge to troubleshoot Ethernet(Layer 2), Routers(Layer 3) * Track all trouble reports * On call to take Test/Status/Data calls * Troubleshooting on Metro E circuits/Managed Router * Knowledge of IP protocols (BGP/MPLS/VPN) * Hardware troubleshooting and referral for vendor support * Assist engineering in design of current and future data networks/monitoring/testing platforms Work in a fast paced virtual environment, working with both internal and external customers. * Knowledge to troubleshoot Ethernet(Layer 2), Routers(Layer 3) * Track all trouble reports * On call to take Test/Status/Data calls * Troubleshooting on Metro E circuits/Managed Router * Knowledge of IP protocols (BGP/MPLS/VPN) * Hardware troubleshooting and referral for vendor support * Assist engineering in design of current and future data networks/monitoring/testing platforms

Security Officer

• Sep 2011 - Jul 2015

Observe and reports activities and incidents at an assigned client site. Makes periodic tours to check for irregularities and to inspect protection devicices and fire control equipment. Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises Observe and reports activities and incidents at an assigned client site. Makes periodic tours to check for irregularities and to inspect protection devicices and fire control equipment. Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises

Network Engineer

• Aug 2012 - Aug 2014

Worked as a contract employee in small to medium sized network enviroments. Primary function was racking and powering on Cisco 6500, 6509, 7609, and ASR 9010 switches and routers. Responsible for physical layout design, cabling, and adherence to power, cooling and fire suppression protocols. Preformed basic card installs and replacement of small form-factor pluggable (SFP) modules on Cisco devices. Recieved basic to intermediate level exposure to Layer 2 provisioning. Occasionally responsible for default passwords changes, frequent exposure to VLAN configuration, establishing trunks between Cisco devices, configuration of OSPF, BGP and EIGRP routing protocols.

Sr Locksmith

• Jan 2010 - Dec 2013

Repair and maintenance of locks, door closures, and electronic locking systems, adjust locks including coding, key cutting and duplication for commercial, residential and auto Repair and maintenance of locks, door closures, and electronic locking systems, adjust locks including coding, key cutting and duplication for commercial, residential and auto

Machine Operator

• Jan 2010 - Sep 2010

Develop foam through a automaton for distribution of Hefty products Trouble shooting, correct quality deficiencies and basic maintenance of machinery Tag out/lock out certified Fork lift certified Develop foam through a automaton for distribution of Hefty products Trouble shooting, correct quality deficiencies and basic maintenance of machinery Tag out/lock out certified Fork lift certified

Sr Locksmith

• Jun 2005 - Sep 2009

Repair and maintenance of locks, door closures, and electronic locking systems, adjust locks including coding, key cutting and duplication for commercial, residential and auto Repair and maintenance of locks, door closures, and electronic locking systems, adjust locks including coding, key cutting and duplication for commercial, residential and auto

Military Service

• Dec 2000 - Jul 2004

Maintained , operated and repaired EMD 645 emergency diesels for the USS Ronald Regan and the USS Nimitz Maintained, operated and repaired valve, pumps, turbo generator, reboilers, auxiliary systems including compressed sit, and potable water Qualifed lube oil preserver and security watch for power plants, personnel, and highly restricted areas Maintained , operated and repaired EMD 645 emergency diesels for the USS Ronald Regan and the USS Nimitz Maintained, operated and repaired valve, pumps, turbo generator, reboilers, auxiliary systems including compressed sit, and potable water Qualifed lube oil preserver and security watch for power plants, personnel, and highly restricted areas