Veteran Services Career Coach

• Sep 2022 - Present

Security Professional

• Aug 2019 - Sep 2022

Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident reports to successfully manage complaints. Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds. Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors. Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of the building. Worked with manager and supervisor to develop monthly work schedules, enabling proper staffing for all facilities and corresponding shifts. Show less

Customer Care Professional

• Mar 2019 - Aug 2019

Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service. Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information. Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions. Exceeded 76% quality goal by carefully applying scripts and personal knowledge to address and correct problems. Assisted in training new employees and participated in cross-training with other departments. Show less

Gunners Mate (E-5)

• Sep 2015 - Aug 2019

Completed Preventative Maintenance inspections and any basic repair need to uphold strict performance standards. Oversaw field planning and coordination in full compliance with established command structures and detailed combat orders. Developed team communications and information for Training and Safety meetings. Resulting in 100% department attendance and a increase of 28% in department certification success rate. Supported Fleet Activities Chinhae combat operations by training and qualifying 64 base security and staff on the 9mm and M-16 rifle raising the duty roster by 34% to full occupancy. Show less

Paraprofessional

• Oct 2018 - Feb 2019

Continually sought methods for improving daily operations, communications with staff, recordkeeping and data entry for increased efficiency. Oversaw groups of up to 60 students at school and off-site locations, maintaining optimal safety and security. Oversaw students in the classroom and common areas to monitor, enforce rules and support Deans. Offered constructive feedback to minors under care regarding specific actions, behaviors and words. Facilitated group sessions and provided one-on-one support. Documented and Observed individual behaviors and suspect actions, and reported issues to supervisory staff. Show less

Facilities Coordinator

• Jul 2017 - Aug 2018

Maintained physical condition of facilities, applying available resources and personnel to achieve a safe, clean and functional environment. Assisted Facilities Manager in all aspects of project implementation, including materials procurement, contract preparation and scheduling. Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving. Analyzed and solved multifaceted problems that affected executive leaders and business initiatives. Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members. Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers. Led weekly production and operations contractor meetings, facilitating stronger communication and helping to resolve critical issues. Show less

Security Officer

• Jun 2014 - Jul 2017

Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities. Assisted in Gathering information, identifying and implementing resolution, planned follow-up and logged and filed incident reports to successfully manage complaints. Conducted 4 security audits per month to identify potential problems related to physical security, staff safety and asset protection. Monitored and evaluated unit performance on key security issues, recommending corrective action programs where appropriate. Developed improved training methods with focus on public safety and officer awareness. Show less

Assistant Supervisor

• Feb 2009 - May 2013

Supervised and inspected over 10,000 maintenance actions encompassing over 230,000 maintenance hours. Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to department managers. Managed CRM database, including troubleshooting, maintenance, updates and report generation. Cared for over 500 pieces of equipment through preventive and corrective maintenance. Oversaw armory inventory activities, including ordering and requisitions, stocking and shipment receiving for over $500,000 worth of ammunition, parts, and armory equipment. Coordinated individual duties after careful evaluation of each sailors skill level and knowledge, which increased productivity by 24%. Trained and qualified 279 sailors in small arms and crewserve weaponry resulting in 100% watch bill staffing and operations. Show less