Antuine West
Device Support Specialist at Stratix Corporation- Claim this Profile
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English -
Topline Score
Bio
Credentials
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Health Science
-Feb, 2005- Nov, 2024
Experience
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Stratix Corporation
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United States
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IT Services and IT Consulting
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200 - 300 Employee
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Device Support Specialist
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Mar 2017 - Present
Manage and support over 30 projects and provide structural formula using excel for documentation and organization. Support remote devices for SWA and Enterprise Holdings business partners ensuring technical documentation and user generated content. Provide support for the Ahold and Hallmark CrownConnect equipment including but not limited to iPad's, laptops and other devices. Install, configure, test, maintain and troubleshoot end-user's devices and related peripherals to ensure proper operation. Perform remote analysis, diagnosis, and resolution of complex service problems for end users, and suggest and implement solutions, including repair as needed. Troubleshooting internal components (application errors and connectivity) along with firmware maintenance, modem support and user network and system related management. Show less
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Cbeyond - now a Birch Company
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United States
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IT Services and IT Consulting
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300 - 400 Employee
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Service Coordinator
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Feb 2013 - Jun 2016
Served as a cross functional administrator between the customer and internal departments (sales, operations, etc.) by unifying and constructing access platform architecture through coordinated efforts. Administered navigation structures and data gathering information to effectively communicate actionable, strategic recommendations to management, design and development. Provided technical assistance involving but not limited to circuit I.D information, internal gateway addresses and IAD configurations. Distributed SIP, MPLS and LAN/WAN network information to field technicians to ensure activation of product(s). Performed core troubleshooting on software system problems and delivered accurate technical solutions. Show less
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Randstad USA
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United States
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Staffing and Recruiting
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700 & Above Employee
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Project Install Coordinator
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Apr 2012 - Dec 2012
Responsible for coordinating the manpower to facilitate the installation of Coca-Cola freestyle equipment within various restaurants nationwide. Initiated frequent contact with on-site technicians to ensure customer satisfaction and retention of accounts. Managed customer support queues daily; directly supported customers with general end-user inquiries and technical issues in a timely manner. Provided service support for IT dept., executed and validated new upgraded internal software releases and assisted with user operation and testing Show less
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PSAV
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United States
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Events Services
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700 & Above Employee
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Event Technology Specialist
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Sep 2010 - Nov 2011
• Responsible for providing excellent customer service by exceeding the expectations and needs of both internal and external hotel and conference center customers. • Provide clientele with an accurate technical room set in a timely and efficient manner. Responsibilities included pre-event planning and managing small meetings and mid-size to large conferences. • Responsible for providing excellent customer service by exceeding the expectations and needs of both internal and external hotel and conference center customers. • Provide clientele with an accurate technical room set in a timely and efficient manner. Responsibilities included pre-event planning and managing small meetings and mid-size to large conferences.
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Education
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2004 - 2005
Everest University-Atlanta
Health Science, Health/Health Care Administration/Management
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