Experience

Brymec

• United Kingdom
• Wholesale Building Materials
• 1 - 100 Employee

• Internal Account Manager

  • Dec 2020 - Present

  Effectively building customer relationships in a target driven atmosphere in the construction supply industry, through outbound calls and site visits.- Creating, following up, converting and processing both sales quotes and sales orders with existing clients and prospects through outbound calling.- Generating project specific call off orders and tender quotes tailored to exact customer specifications, through CRM opportunity management.- Upselling and cross-selling to grow overall customer spend.- Producing reports for both management and my external account manager to better coordinate and plan sales, site visits and project support, in order to meet and exceed monthly targets.- Providing excellent customer service in a high speed / volume telephony environment by:o Sourcing parts for clients to strict next day deadlines.o Resolving invoice queries and issuing credits, product and delivery issues through case logging and management.o Maintaining and updating customer accounts using Microsoft Dynamics (CE & BC) and Microsoft Business Suite in order to streamline customer experience.

• Customer Service Executive

  • Sep 2019 - Dec 2020



Schlumberger

• United States
• Oil and Gas
• 700 & Above Employee

• Customer Service Executive

  • Sep 2016 - Sep 2017

  - Handled all inbound customer orders through to completion and export. Liaised with various internal departments and colleagues to ensure the highest customer service standards were upheld with customers in the Global Oilfield Services industry globally.- Conducted meetings to monitor and regulate orders and lead times using Excel and PowerPoint with various heads of department.- ERP (Enterprise Resource Planning) systems experience using various software such as MFG Pro to collect, store, manage and interpret various data streams and customer specific information.