Experience

East Court Ford Lincoln | #ECFord

• Canada
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Aftersales Specialist

  • Jan 2023 - Present

  • Examine the repair order sheets to ensure the correctness of the write-up by service advisors and technicians to determine what items are covered under warranty and what can be claimed. • Ensure that warranty replacement and/ or add-on-jobs are duly authorized by Quality Controller/Workshop or Service Manager and are in line with the company’s/ manufacturer’s warranty replacement and/ or repair policy/ procedure. • Ensure that appropriate costing has been done and proper documentation & invoice has been raised for the repairs carried out so that there is no dispute or no such costs which are claimable under warranty policy has been left out. • Prepare a summary for the jobs carried out under the provision of warranty, process the warranty claim, and follow up with the manufacturer until the claim is settled. • Provide a weekly report to the Service manager regarding claim status (Manual review & Additional documentation needed) and references and reporting any fraudulent manipulation of warranty claims. • Ensure all requirements of Extended Warranty provided by the manufacturer are fulfilled and prior approval is taken before authorizing jobs under such warranty. • Manage multiple accounts receivable including posting payments, reconciling credits/debits, and resolving any discrepancies. • Proactively investigated all unpaid claims. Correcting or appealing them within strict time constraints. • Analyzes claims denied by the manufacturer/supplier and, if applicable, resubmits them as soon as possible or obtains authorization to cancel them. • Monitor and negotiate with Vendors to maximize financial compensation. Negotiate warranty rejections with technical rebuttals; negotiate warranty settlements with manufacturers based on technical merit and/or special business consideration • Analyzes and reviews credits (amounts claimed which must be defrayed by the dealer). • Ensure & strictly following FRED (Fixed right enhanced diagnostics) as per Ford Motor Company Show less



Al-Zayani Automotive

• Kuwait
• Motor Vehicle Manufacturing
• 100 - 200 Employee

• Technical & Warranty Administrator | Fleet Coordinator (Kuwait Municipality Tender)

  • Jul 2019 - Dec 2022

• Technical & Warranty Administrator

  • Jul 2019 - Nov 2019

  • Warranty Key Performance Indicators monitoring • Responsible for process reports to the Central & Dealer Direct Support Parts & Workshop team• Complex diagnosis cases Investigation report preparation and escalation to Central and Local support Dealer Direct Support Workshop team.• Current model quality (CMQ) direct contact for the local market.• Technical Journal /Service Product Journal local implementation.• Technical business cases & Dealer standards implementation Responsible and corrective action plans• Special tools audit and needs evaluation for each dealer, according to each brand’s standards • Responsible for local market technical standards, policies, and procedures.• Responsible for local market Warranty & Goodwill policies, procedures, and rules implementation based on standards.• Warranty and Goodwill dealer preapproval requests authorization. Responsible for High-Cost Repair (HCR) and Goodwill requests approvals from Regional Warranty Manager.• Warranty and Goodwill credit notes follow-up /monthly statement confirmation with the accounts• Quality bulletins execution responsible for the local market & implementation and follow-up through dealer network based on standards.• Responsible for the warranties and quality bulletins documented evidence, Importer level. - Dealer warranty audits responsible according to the Warranty audit policy.• Support the Personal Service Technician (PST) with complex workshop administration.• Prepare for and conduct internal warranty audits by assessing claims, processes, and operations relative to corporate policies and procedures in ensuring retailer compliance.• Preparing and bringing top-quality concerns issues of the market in importer technical meetings• Consult with automotive technicians regarding required repairs and or maintenance work and provide repair options to our clients including providing clients with in-depth information about available aftermarket and OEM part options. Show less



Hyundai Motor India Ltd.

• India
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Workshop In-charge

  • Dec 2018 - Jun 2019

• Service Advisor

  • Jan 2017 - Nov 2018

• General Technician

  • Jan 2016 - Dec 2016

• Training Technician

  • Jun 2015 - Dec 2015

  Following the attainment of a Bachelor's degree in Mechanical Engineering, I embarked on my professional journey as a trainee in the field of technician work. Through practical experience, I acquired both operational and technical expertise, progressively advancing within the system over a span of four years. This progression involved moving from a trainee role to that of a general technician, and eventually assuming responsibilities as a service advisor and workshop supervisor