Experience

DPO Group

• Financial Services
• 100 - 200 Employee

• Systems Assistant Officer

  • Sep 2022 - Present

  ●Monitoring performance of the DPO system●Identifying system errors and bugs ●Managing level 5 service requests from report to resolution●Monitoring processing volumes in the Dpo System●Offering technical support to internal users of the DPO system●Supporting UATs in the deployment process●Supporting deploy of PCI DSS(Payment Card Industry Data Security Standard) procedures●Providing support within agreed SLA(service level agreement) to other departments including customer care, fraud,Finance department●Performing other duties as assigned

• System Engineering Intern

  • Jun 2022 - Sep 2022

  ● Reviewing new merchants accounts and on boarding them to DPO system● Reviewing errors from merchants and customers when transacting and advising on solutions● Communicating with customer care team and other departments in case of queries concerning DPO system● Performing MNO(Mobile Network Operations ) reconciliations● Communicating with other department i.e. Customer Care, Sales and Finance to assist in the facilitation of my aforementioned responsibilities● Support of integration customers custom API & Plugins



Ministry of Education

• Education Administration Programs
• 700 & Above Employee

• Attache

  • Feb 2021 - Apr 2021

  ICT Department ,State Department University Education For the two months I was on attachment I was involved in performing the following tasks● Configuration of network settings for the machines and routers● Implementing basic host, data, and network security● Troubleshooting advanced hardware and software problems ICT Department ,State Department University Education For the two months I was on attachment I was involved in performing the following tasks● Configuration of network settings for the machines and routers● Implementing basic host, data, and network security● Troubleshooting advanced hardware and software problems