Manager of Operations

• Sep 2021 - Present

National Operations Manager

• Mar 2016 - Sep 2021

Chalk out or improve operational systems, processes and best practises that guarantee organisational well-beingPurchase materials, plan inventory and ensure warehouse efficiency- full supply chain managementContribute towards the achievement of company’s strategic and operational objectivesExamine financial data/statements and utilise them to improve profitabilityPerform quality controls and monitor KPI’sRecruit, train, supervise and appraise human resourcesResponsible for overseeing the inventory management process, defining departmental strategies for appropriate inventory levels, eliminating obsolete and off-spec material, and reduce aging materialCoordinate, manage and monitor the workings of various departments in the organization. Review financial statements and data. Utilize financial data to improve efficiency. Prepare and control operational budgets. Control inventory. Recommend effective strategies for the financial well-being Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures. Assist in recruitment and placement of required staff; establishment of organizational structure; delegation of tasks and accountabilities. Establish work schedules. Monitor and evaluate performance. Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts and Finance. Facilitate coordination and communication between support functions. Assist in the development of strategic plans for operational activity. Implement and manage operational plans.Oversee organizational insurance policies. Ensure health and Safety committee meetings are held and tasks assigned.Create, manage and achieve the overall logistics and customer service department budgets.Procurement planning and PSI ControllingManage and coordinate all logistical functions, inland an abroad

General manager Pretoria branch

• Feb 2015 - Feb 2016

Oversee sales and marketing activities to achieve corporate revenue goals. Plan and assign daily workload to sales team. Interview, hire and train sales representatives. Evaluate performance of sales team and provide appropriate feedback. Provide guidance to sales representatives in their assigned duties. Respond to escalated customer complaints in a timely manner. Develop new sales techniques for business growth and profitability. Understand customer needs and suggest changes in products to meet these needs. Address customer inquiries about products and services offered. identify potential customers and build strong relationship with existing customers. Provide excellent services and ensure customer satisfaction to build business. Represent company brand in sales conferences and trade shows. Assist customers in selecting the right products based on their needs and specifications. Identify selling strategies and opportunities to increase revenue. Evaluate current sales processes and recommend improvementsOversee activities directly related to making products or providing services.Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.Manage staff, preparing work schedules and assigning specific duties.Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.

Key Account Manager

• Mar 2013 - Feb 2015

Manage and develop new and existing major customers. Full MPS implementation and management, project management and implementation. Customer management and continious feedback and follow up. Generate sales for a portfolio of accounts and reach the company's sales target,Identify new sales opportunities within existing accounts to remain a client-account manager relationship by up-selling and cross-selling,manage and solve conflicts with clients,Interact and coordinate with the sales team and other staff members in other departments working on the same account,establish budgets with the client and company ,meet time deadlines for accounts. Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.

Operations Manager

• Mar 2007 - Mar 2013

Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.•Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions.•Play a significant role in long-term planning, including an initiative geared toward operational excellence.•Oversee overall financial management, planning, systems and controls.•Management of agency budget in coordination with the Branch manager.•Development of individual program budgets•Invoicing to funding sources, including calculation of completed units of service.•Payroll management, including tabulation of accrued employee benefits.•Disbursement of checks for agency expenses.•Organization of fiscal documents.•Regular meetings with Executive Director around fiscal planning.•Supervise and coach office manager on a weekly basis.Manage functions.•Increase the effectiveness and efficiency of Support Services through improvements to each function (HR, IT, Finance) as well as coordination and communication between functions.•Drive initiatives in the management team and organizationally that contribute to long-term operational excellence.•Providing consulting services on matters related to fundraising, tax and insurance questions, and business structure and growth.

Logitics Manager

• Jan 2000 - Feb 2007

Organize to service each business division while maintaining and improving overall operational and departmental efficiencies. Interface cross-functionally at all levels within the divisions of the company, including communication with offshore/subsidiary management, external resources and concerns, such as freight forwarders, third party providers and governmental agencies. Manage a staff of approximately 30 with two direct reports. Consistently promote a strong corporate culture, quality and high performance work teams. Responsible for administrative functions such as budgeting, equipment and liaison to Customer Service. Develop visible procedure and key performance indicators to monitor quality and regular measurements to determine effectiveness of procedures implemented Improve operational efficiencies to increase ability to process customer orders using both systems and physical improvements. Meet with other department heads about sales, purchasing, production and record control, so the warehouse activities remain coordinated and running smoothly. Keep stock control systems up to date and planning future capacity requirements. May oversee short duration projects relating to transportation, logistics, export regulations, and related functions. Provides warehouse safety leadership and is responsible for improved safety performance in the facility Oversees warehousing activities to ensure processes and procedures are understood and followed; oversees warehouse compliance for inventory management, cycle counting, product handling, and other services as required. Drives costs savings with a focus on Visibility, Variability and Velocity Coordinates warehousing execution for divisional strategies; develop specific warehousing requirements based on strategic plans and customer expectations; designs the appropriate warehousing solution that incorporates logistics best practices.Provides direction for systems improvements and changes to operational