Experience

Fracht AG
• Switzerland
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee
• Senior Customer Service Officer

  • Apr 2022 - Present


Inchcape Shipping Services

• United Kingdom
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Customer Service

  • Aug 2016 - Aug 2018

  • Investigating and planning the most appropriate route for a shipment, taking into account the perishable or hazardous nature of goods, cost, transit time and security; • Arranging appropriate packing, taking into account the climate, terrain, weight, cost and nature of goods and also the delivery and warehousing of goods at their final destination; • Negotiating contracts, transportation and handling costs; • Obtaining, checking and preparing documentation to meet customs and insurance requirements, packing specifications, and compliance with other countries' regulations and fiscal regimes; • Offering consolidation services by air, sea and road, ensuring cost-effective and secure solutions to small shippers who have insufficient cargo to require their own dedicated units; • Arranging insurance and assisting the client in the event of a claim; • Offering tailored IT solutions and electronic data interchange (EDI) connections; • Arranging payment of freight and other charges or collection of payment on behalf of the client; • Utilizing e-commerce, internet technology and satellite systems to enable real-time tracking of goods; • Arranging air transport for urgent and high-value freight and managing the risk door-to-door; • Dealing with special arrangements for transporting delicate cargoes, such as livestock, food and medical supplies; • Arranging courier and specialist hand-carry services; • Maintaining communication and control through all phases of the journey, including the production of management reports and statistical and unit-cost analysis; • Maintaining current knowledge of relevant legislation, political situations and other factors that could affect the movement of freight Show less



Modern Freight Company

• United Arab Emirates
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Customer Service Agent

  • Jun 2013 - Jul 2016

  DUTIES & RESPONSIBILITIES: • Sending quotations to the customers and following up for the feedback. • Once the quotation is confirmed send the Routing Order to the agents and book the shipment. • Regular follow up of the booked shipments and update the customers. • Maintaining customers focus on all times and answering to customer’s enquiries using the standard guidelines. • Taking ownership of complaint and queries and proactively following through to resolution. • Ensuring that all customers’ queries are well-investigated and resolved, and escalating queries if appropriate to supervisor. • To check & raise invoices as per company objectives and ensure the same is delivered to the correct person within the delivery deadlines agreed. • Co-ordination with the C&F department to arrange the delivery order and do the clearance of the shipment if required. Show less



Emirates Sky Cargo

• United Arab Emirates
• Transportation, Logistics, Supply Chain and Storage
• 400 - 500 Employee

• CARGO AGENT - CUSTOMER SERVICE

  • Feb 2012 - Feb 2013

  DUTIES & RESPONSIBILITIES: • Segregation of import documents. • Verify the authorisation letter and release delivery order. • Collect delivery order charges and the same will be settled and handed over to bank on a daily basis. • Handle petty cash for import discrepancies. • Follow up and update the customers if their cargo is having some sort of discrepancies. • Action mails and attend calls. • Systematic filing of important documents of import on a daily basis DUTIES & RESPONSIBILITIES: • Segregation of import documents. • Verify the authorisation letter and release delivery order. • Collect delivery order charges and the same will be settled and handed over to bank on a daily basis. • Handle petty cash for import discrepancies. • Follow up and update the customers if their cargo is having some sort of discrepancies. • Action mails and attend calls. • Systematic filing of important documents of import on a daily basis



Jet Airways

• Airlines and Aviation
• 1 - 100 Employee

• Customer Service Representative

  • Sep 2011 - Feb 2012

  DUTIES & RESPONSIBILITIES: • Boarding control for domestic and international flights • Assist special passengers like vip’s, minors , medical passengers • Assistance of transit passengers, Queue Controlling & handling of arrivals DUTIES & RESPONSIBILITIES: • Boarding control for domestic and international flights • Assist special passengers like vip’s, minors , medical passengers • Assistance of transit passengers, Queue Controlling & handling of arrivals



Cambata Aviation Pvt Ltd

• India
• Airlines and Aviation
• 300 - 400 Employee

• Cargo Agent

  • Jul 2010 - Aug 2011

  DUTIES & RESPONSIBILITIES: • Making reservations, Acceptance of Cargo. • Supervision of the loading of cargo after scanning into containers. • Prepare cargo manifest and get it signed by the customs. • Supervise loading and unloading of cargo at flight. • Issue delivery order for import shipments if any. • Filing of important documents on a daily basis DUTIES & RESPONSIBILITIES: • Making reservations, Acceptance of Cargo. • Supervision of the loading of cargo after scanning into containers. • Prepare cargo manifest and get it signed by the customs. • Supervise loading and unloading of cargo at flight. • Issue delivery order for import shipments if any. • Filing of important documents on a daily basis