Experience

Vexall

• Biotechnology Research

• Projects IT Support Technician

  • Feb 2023 - Present

  Provide advanced remote and onsite assistance for end users and IT technicians. Ensuring prompt resolution of of all technical issues. Providing supervision, training and for IT support services. Implement and measure the effectiveness of improved processes or operational policies. Suggest changes to products or services to fulfill customer needs. Contribute to the development of processes and procedures. Build relationships with vendors, end users to improve support escalations and assistance.Duties include and are not limited to:Store Changes (new stores, revamps, relocations, store closures)Preventative MaintenanceStore AuditsPC UpgradesNetworkingAd hoc Projects Training and Upskilling SOP Documentation Incident Quality Management Show less

• Onsite (IT Support) Manager

  • Jul 2022 - Feb 2023

  Onsite (IT Support) Manager & Technical Lead IT support for specific client services. Onsite Manager - Overseeing all IT support field services technicians, facilitating meetings, inspecting work done, coordinating the cases logged by clients to the technicians, and generating daily progress reports. Other main duties as manager Ensuring Service Level agreement is met and keeping a good level of quality service for the client. Assisting with IT equipment sourcing and budgeting. Managing hardware and software. Managing and upholding the troubleshooting escalation process. Establishing and maintaining strong relationships across teams and with staff/clients. Technical Lead - Ensuring all technical needs are all covered. Assessing technical needs for staff and clients. Managing and upholding the troubleshooting escalation process. Ensuring staff are all trained with all the required resources(SOP and etc). Liaising with team members, management, and clients to ensure services are completed to standard. Being transparent with the team about challenges, failures, and successes. Compiling reports on progress of all staff before and after training. Show less

• IT Field Support Supervisor

  • Oct 2020 - Feb 2023



Dis-Chem Pharmacies

• South Africa
• Retail
• 700 & Above Employee

• Senior IT Support Technician

  • 2015 - Present

• IT Support Supervisor

  • Jun 2018 - Oct 2020



Computer Installations

• United States
• Information Technology & Services

• IT Technician

  • Aug 2014 - Feb 2015

  Activities include PC installation, maintenance and improvements. Network configuration and maintenance. Printer installation and maintenance. VoIP installation and maintenance. Activities include PC installation, maintenance and improvements. Network configuration and maintenance. Printer installation and maintenance. VoIP installation and maintenance.


Incredible Connection
• South Africa
• Retail
• 700 & Above Employee
• Information Technology Sales Consultant

  • Sep 2014 - Nov 2014