Group Credit Control Manager

• Sep 2022 - Present

Head of Credit Control

• Aug 2021 - Sep 2022

Credit Manager

• Sep 2018 - Aug 2021

Managed and supported the credit control and aftercare teams, overseeing retraining of existing team members while recruiting new employees to fill skill gaps; coached team in achieving department and business objectives. - Set credit policies for the institution and enforce the policies among credit controllers - Maintain full knowledge of the current regulatory environment and making proactive adjustments to meet changing requirements - Analyze financial statements and credit history to better understand how much risk could be involved in extending credit to customers. - Consult with customers to resolve complaints and verify financial and credit reporting issues. - Handled all collection, legal, and bankruptcy accounts; assisted in legal matters, preference action claims, mediation, small claims court, arbitration, post-trial judgments, bankruptcy, and antitrust laws, Return of Good Orders.

Credit Controller / Senior Accounts Assistant

• Jan 2014 - Sep 2018

Solely responsible for the running of all UK Insured accounts & Export Accounts. Maintaining KIP’s and Reduce DOS, implementing new credit policy and arrears policy. -Setting up the terms and conditions of sales for each customer, offering credit to the customer under insurance. - Ensuring all customers stick to credit terms and conditions of sales along with setting induvial payment plans for each customer.- Daily and weekly meetings with sales representatives across UK & Europe - Setting up and monitoring an effective internal control of customers for account managers. - Point of call of all insolvency cases and investigation of claim via HSBC - Verifying bank deposits - Resolving errors in financial reports and correcting faulty reporting methods

Credit Controller / Sales Support

• Oct 2012 - Dec 2013

Responsible for aged debt buckets, monthly management reporting on the UK, and overseeing customers. Proactively reduced to DSO from 120 days to 60. - To maintain and controlling credit limits and UK Ledgers VIA HSBC - Reconciling accounts, cashing bad debt, resolving customer quires and issues. - Ensuring all daily cash has been processed and banked correctly. - Helping Support Team via – Orders, Accounts on Stop, Order Processing, and daily invoicing. - Moving paper Ledgers to Sage Accounting

Staff Development Coordinator

• Jun 2010 - Sep 2012

Support the day-to-day upkeep of Store Supports scheduling & costing model ensuring it is accurate on resource, training, and financials. Managed the ongoing recruitment needs to satisfy the CPMs of the work-streams and the various schedules thereby minimizing any use of agency. Archiving KIP’s in client recruitment needs against current contracts. - Account / Contracts management with staff trained in rang planes and merchandising roles. - To manage the training skills matrix highlighting current colleague needs in addition to those required for new colleagues. - To ensure and manage that all data required for weekly/monthly/periodical invoicing is available to admin and finance within the set time scales. Also processing staff wages for field staff.

Scheduling Assistant

• Jun 2008 - Jun 2010

Manager staff programs across the UK and European Union ensuring work availability for clients. Dealing with individual client recruitment needs matching skills sets through CV selection. Managed 5 main core teams of stock auditors across the UK divisions, along with maintaining all data of salaried staff occupancy and filed admin. Responsible for being an out of hours’ escalation point of contact.