IT Operations Team Leader Business Applications

• Sep 2017 - Present

IT Support Manager

• May 2013 - Aug 2017

Management of Applications Support Services provided by Broaden IS to its customers. Collaboration during the selling process by supporting the development and validation of proposals aligned with the Applications Support team capabilities (effort, services in scope, skills, applications, technologies. Drive the efficiency and effectiveness of the support activities by continuously improving processes. Take overall responsibility for the events handled and solved by the Applications Support Team. Monitor and analyze customer satisfaction and feedback provided, regarding the Applications Support Service. As customer Account Manager for Support Service, produce and deliver Service Statistics as well as promote and conduct periodic service follow-up meetings with customers. Manage the prevention service shift staff schedules by ensuring that adequate staffing and skill levels are applied, according to the conditions and contracts agreed with each customer. Provide inputs for the area’s budget definition, key indicators identification and performance objectives setting. Undertake Human Resources activities as needed (i.e. training, career development plans). Show less

IT Team Leader for Logistics Competence Center

• May 2011 - Apr 2013

Manage the Change Management process lifecycle for Logistics area. Manage the relation with internal customers for Sonae Industria, analysing new needs, proposing solutions and giving feedback of IT activity.

IT Team Leader for Master Data Management

• May 2009 - Apr 2011

Management of Master Data in SAP environment: Master Data life cycle definition; Data quality procedures implementation.

MM Team leader SAP Consultant

• Mar 2005 - Apr 2009

IT Team leader and Senior Consultant for MM and WM areas.

IT Team Leader

• Oct 2002 - Feb 2005

IT Team leader for supply chain area in Isoroy company, in Rungis France. Support to local end users community. Process analysis and optimization. IT Team leader for supply chain area in Isoroy company, in Rungis France. Support to local end users community. Process analysis and optimization.

IT Team Leader

• May 2001 - Sep 2002

IT Team leader for 4 Sonae Industria plants located on the North of Portugal. IT system maintenance, infrastructure and applications. End user's support. Coordination of 2 collaborators.IT project manager for SAP MM module implementation for centralized purchasing process in 3 plants of Sonae Industria Group in Portugal.

Business Analyst

• Oct 1994 - Apr 2001

1st level support and analyst for Sonae Industria Group on the internal company's ERP solution for the logistics area.IT project manager for Maximo's Plant Maintenance software implementation, in two plants of Sonae Industria, in Portugal.