Experience

GRUPO GTEX BRASIL

• Chemical Manufacturing
• 1 - 100 Employee

• Senior Business Systems Analyst

  • Jan 2012 - Present



MarketSplash by HP

• United States
• Advertising Services
• 1 - 100 Employee

• Incident Manager

  • Aug 2006 - Feb 2010

  •Incident Management for infrastructure services and Mainframe Hosting for Latin America, Africa and the Middle East, responsible for the engagement of technical teams and troubleshooting coordination, seeking the restoration of the environment and solving problems in the shortest time / impact to the client. •Management of high severity incidents for the Network services (Global); •Start Root Cause Analysis process (RCA), working with the Problem Management team for continuous improvement of the environment and for the correction of problems; Show less



Unilever latin America

• Senior Support Analyst

  • Mar 2006 - Aug 2006

  •1st and 2nd levels of Administration and Support, 24 x 7, given (by phone and via Siebel) to incidents and service requests and processes throughout the structure of Windows NT/2000/2003 servers in the countries of Latin America, USA (Trumbull) and England, respecting SLAs (Service Level Agreement); •Conduct troubleshooting and inputting findings to the Knowledge Database; •Open and follow-up calls/tickets on partners (hardware and telecommunications); •Drive and coordinate Remote Hands (remote support) in the localities to carry out tasks and monitoring service providers; •Negotiate and program Changes to the Customer for each of the Business Divisions of the company and executing them, performing maintenance or upgrades to the infrastructure of servers served. Show less



Max Love Cosmeticos Ltda

• IT Manager

  • Mar 2001 - Mar 2006

  • Responsible for the entire structure of computing (workstations, servers, and active / passive network), including support to users; • Research, survey and setting standards for deployment of new technologies that meet the needs of the company; • Definition and monitoring of the customizations made by analysts of Microsiga (ERP Software) and development of new routines; • Administration of the Oracle 8i database used by Microsiga ERP • Responsible for the entire structure of computing (workstations, servers, and active / passive network), including support to users; • Research, survey and setting standards for deployment of new technologies that meet the needs of the company; • Definition and monitoring of the customizations made by analysts of Microsiga (ERP Software) and development of new routines; • Administration of the Oracle 8i database used by Microsiga ERP



Acai Informática Ltda

• Technical Consultant

  • Feb 1999 - Mar 2001

  •Design, Development and Implementation of a system of trade integration to meet the needs of information sharing between the four largest companies in the mining sector of households in the metropolitan region of Sao Paulo. •Research of new technologies and standards that meet the needs of customers, adding value to services provided. •In 2000, I was responsible for the project, development and implementation of two new systems based on Oracle 8i/Delphi4 with access via the Internet, in order to meet the Sindipedras (Union of Mining Industry of Crushed Stone in Sao Paulo State), represented initially by eighteen major mining companies in the state of Sao Paulo. Show less



Acai Informática Ltda

• System Analyst/Programmer

  • Jul 1997 - Dec 1998

  •Responsible for the maintenance of systems developed in Dataflex, and from January 1998, developed systems based on Borland Delphi and Oracle database. •Responsible for the maintenance of systems developed in Dataflex, and from January 1998, developed systems based on Borland Delphi and Oracle database.



Da Vinci New Media

• System Analys/Programmer

  • Jul 1996 - May 1997

  •Responsible for update and development of BREWING BRAHMA web site (http://www.brahma.com.br) and made part of the development of the SKOL (http://www.skol.com.br) web site, both awarded by the magazine Internet World. •Programmer responsible for developing the CD-ROM BRAHMA SPORTS TEAM MEDIA GUIDE 97, coordinating designers, writers and programmers involved in the design of this bilingual guide (English / Portuguese) directed to the specialized international press coverage of evidence CART PPG for the year 1997. Show less