Managing Director

• 2019 - Present

Arriva is one of the leading providers of passenger transport in Europe, connecting people to town and cities across 11 countries and caring pasionately about the environment and improving air quality. Our services include local buses (scheduled and demand-responsive); inter-urban commuter coaches; local, regional and national train services; trams and light rail; waterbuses and non-emergency patient transport. Arriva is part of Deutsche Bahn (DB), a leading supplier of logistics and mobility services with a clear focus on rail transport. DB main international subsidiaries are DB Schenker and DB Arriva. DB is active in 130 countries accross 7 continents. Show less

Member of the board of directors

• 2019 - Present

General Manager

• 2017 - 2018

With an annual turnover of 250M€ and mora than 12.00 employees in four countries (Spain, Portugal, Chile and Perú), Grupo Norte and its Foundation operates in the followinf areas:- Facility Management/outsorucing accross a wide range of industries like automotive, aeronautics, logistics and transportation, car hire, food, health care, banking, media, chemical, textile, emergency contact center (112), special projects for disadvantage people and Public Administration at locla, regional and national levels.- Elderly Care (4.500 elders and more than 120 facilities under management)-Temporary Staff (with a branch network of +50 offices and 100M€ of turnover).Main achievements:- Turnarond of the company.- Transformation of the business models of the different areas of activity.- Development of new business lines complemetary to more mature business lines, contributing to the increase of the profit margin of the mix.- International expansion in Chile, Peru and Portugal with a significant increase in sales and profits. Show less

Chief Operations Officer

• 2015 - 2017

COO of Grupo Norte (Spain, Portugal, Chile and Perú) operating in the Facility Services sector (cleaning, security, maintenance, gardening, pest control), Support Services, Social and Educational Services, Elderly Care, Contact Center, Logistics, Temporary Staff and special programs for disavantaged people.Main achievements:- Transformation of the operational model enabling an integrated management of services, achieving significant improvements in quality levels and cost reduction.- Development and implementation of a global program of Operational Excellence based on Lean principles. Show less

General Manager, Grupo Norte Outsourcing

• 2011 - 2015

Managing more than 2,000 employees at 130 different sites across Spain. The company portfolio includes Contact Center, BPO, Industrial & Logistics and Support Services. The company operates across a wide range of industries, such as automotive, aeronautics, finance, media, logistics, retail, vehicle hire and Public Administration at all levels (local, regional and national) and is part of Grupo Norte, one of the biggest Spanish companies in the Facility Services sector, with revenues close to 200 M€.Main achievements:- Significant development of the client portfolio with focus on sectors with the highest added value.- Integration of support functions allowing a significant improvement in efficiency. Show less

Technical & Operations Director, Outsourcing

• 2005 - 2011

Managed the operations and technical teams, responsible for the design and implementation of service solutions, meeting budget and timing targets.Ensured the profitability of contracts and the fulfilment of service level agreements developing scorecards as needed.Main achievements:- Transformation of technical and operational functions enabling contract management based on productivity.- Review of the existing business portfolio and renegotiation of low margin contracts. Show less

Iberia Customer Service Operations Manager

• 2004 - 2005

Managed a team of 20+ people in two locations (Madrid and Lisbon) in charge of delivering a flawless execution of the order-to-cash processes for Lubricants & Specialties.

European SAP Project Team

• 2003 - 2004

Located in Brussels (Belgium) worked as a SAP business process expert, member of an international team to consolidate the European L&S business into a single commercial entity with HQ in Brussels.

Process Improvemet Coach

• 2001 - 2003

Member of the Customer Service Operations team located in Madrid and Lisbon, responsible for seeking continual improvement of customer satisfaction and deliver cost reductions, networking with other affiliates and systems skill centres to spread best practice.

Consultant

• 2000 - 2001

Worked as a Baan ERP consultant in projects within big industrial companies across Spain, in sectors such as food, security solutions and manufacturing. Worked as a Baan ERP consultant in projects within big industrial companies across Spain, in sectors such as food, security solutions and manufacturing.

Junior Engineer

• Nov 1998 - Apr 1999

I was awarded a grant to complete the final thesis of the Industrial Engineering studies. I was awarded a grant to complete the final thesis of the Industrial Engineering studies.