Experience

Super Payments

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Customer Service Manager

  • Aug 2022 - Present



Lightricks

• Israel
• Software Development
• 500 - 600 Employee

• CX Ops Specialist

  • Apr 2022 - Jul 2022

• CX Specialist

  • Nov 2021 - Apr 2022



UNIQLO

• Japan
• Retail
• 700 & Above Employee

• UK Customer Service Manager

  • Sep 2018 - Oct 2021



Cruz Basketball Academy

• London, England, United Kingdom

• Basketball Coach

  • Dec 2020 - May 2021

  Creating a fun, safe environment for kids aged 7-16 to learn and play basketball. Creating a fun, safe environment for kids aged 7-16 to learn and play basketball.



Pret A Manger

• United Kingdom
• Retail
• 700 & Above Employee

• Multi-Channel Customer Team Lead

  • Apr 2018 - Aug 2018



Harrods

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Service Team Lead

  • May 2017 - Apr 2018

  With a team of 12 reporting to me, I manage case loads, schedule one to ones, review written and verbal communication to customers and stakeholders across the business. Taking customer escalations, delivering team briefs and creating daily break and lunch rotas to ensure sufficient coverage across the department.

• CRM Consultant

  • Jul 2015 - Apr 2017

  Resolving enquiries and complaints across the entire business within their respective KPI's.Handling social media outlets such as Twitter, Facebook and Instagram. Processing online orders, appeasing customers, issuing refunds and responding to general questions pertaining to individual orders.Converting rewards points into cash, amalgamating and updating account details while also applying 10% days in addition to other questions revolving customers loyalty card.Informing customers on lead times regarding their furniture orders and modifications.After sales care for furniture, nursery products and accessory complaints. Responsible for bookings for events in store and theatre tickets. Show less

• Learning And Development - Induction Specialist for New Starters

  • Apr 2015 - Apr 2017

  Running day 1 inductions for up to 80 new starters per session regarding their role working in Harrods and delivering a world class service.



Southbank International School

• United Kingdom
• Primary and Secondary Education
• 100 - 200 Employee

• Basketball Coach

  • Jan 2017 - Jun 2017

  Coaching and preparing team for yearly basketball tounament. Coaching and preparing team for yearly basketball tounament.



Elliot Rhodes

• Harrods, Knightsbridge and Duke of York Sloane Square

• Concessions Manager

  • Jan 2013 - Jun 2015

  Communication & Working relationships Supervise, motivate & train staff, according to company policies as required Develop and deliver new and innovative merchandising ideas Provide excellent, knowledgeable customer care to maximise sales and ensure repeat custom Welcome customers promptly and warmly, answer any calls politely responding to queries Planning and Organisation Plan and implement shop merchandising, layout and customer traffic flow for customer satisfaction in appearance and image Be aware of current promotions and targets to be able to promote all opportunities Overseeing day to day running of the shop floor Delegate duties where and when necessary Monitor stock levels; ordering in supplies when necessary Create product displays Manage effective use of time and balance priorities Work flexibly to meet the needs of the business Manage the upkeep and condition of all equipment, fixtures and fabric of shop premises Administration Administer deals with companies that may use leather products for their merchandise researching their market and sourcing the relative contact within the company through their webpage or LinkedIn Issuing our brochures to said companies and scheduling call backs to identify any marketing desires they may have Negotiating deals with said companies ensuring that the bespoke service we offer is not put at risk by understanding the work and aims of the potential client as well as Elliot Rhodes Be aware of sales target and aim to meet them Finance and Resources Manage cash and payment systems in accordance with company procedures and policies, at all times with staff and customer safety as the uppermost priority. Check product quality before selling Supervision and Leadership Ensure a high level of personal customer service in all dealings Promote a customer focused culture by example, providing a professional, friendly and courteous service to all customers Act as an ambassador for Elliot Rhodes and Harrods Ltd. Show less



Southbank International School

• United Kingdom
• Primary and Secondary Education
• 100 - 200 Employee

• Varsity Girls Basketball Coach

  • Nov 2013 - Mar 2014

  Coaching and preparing the team for a yearly tournament. Coaching and preparing the team for a yearly tournament.



Yves Delorme

• London, United Kingdom

• Weekend Manager/Key Holder

  • May 2011 - Jan 2013

  Duties as per those listed under French Linen Company with the inclusion of: Maximise sales via returning customers, special orders, high profile clients with avg. target of £40k per month. Record, compile, and send weekly figures taken from the 20+ outlets in the United Kingdom to all management across the company. Duties as per those listed under French Linen Company with the inclusion of: Maximise sales via returning customers, special orders, high profile clients with avg. target of £40k per month. Record, compile, and send weekly figures taken from the 20+ outlets in the United Kingdom to all management across the company.



THE FRENCH LINEN COMPANY LIMITED

• United Kingdom
• Textile Manufacturing
• 1 - 100 Employee

• Senior Sales Consultant

  • Nov 2010 - Jan 2013

  Selling the finest luxurious bed linen, bathroom toweling, bedding products and decorative accessories across 5 brands; Ralph Lauren Home, Yves Delorme, Calvin Klein, Olivier Desforges and Hugo Boss. Maximise sales via returning customers, special orders, high profile clients with avg. target of £4.1m Receiving deliveries and distributing stock across relevant stock rooms and shop floor display units. Communicating effectively throughout the team to prevent customer aggravation and efficiency in sales. Processing/Tracking special orders, ensuring minimal turnaround time for delivery. Liaising with head office and other stores to gather customer’s goods/enquiries effectively. Tidying and Till Cash-up done at beginning and end of day. Show less



Villeroy & Boch

• Germany
• Glass, Ceramics and Concrete Manufacturing
• 700 & Above Employee

• Sales Advisor at Harrods

  • Jun 2010 - Nov 2010

  Process sales via Harrods register and through company database Maximise sales through footfall, high profile clients, interior designers and PR Stock replenishment and upkeep of shopfloor Process sales via Harrods register and through company database Maximise sales through footfall, high profile clients, interior designers and PR Stock replenishment and upkeep of shopfloor