Experience

The Net Global

• Lebanon
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Head of Customer service and operations

  • Aug 2022 - Present

  - Supervising the customer service team- Ensuring that the KPIs are being followed- Following up the quotations with the clients- Making sure that the clients are satisfied with our service- Training fresh employees to meet the criteria required- Ensure that appropriate systems and processes are in place to measure success- Schedule a minimum of 10 - 15 calls per week with Customers- Maintain a pricing database- Establish close relationship with Service providers- Maintain the and increase the effectiveness of the relationship with the client- Offer flexible and supportive customer service to preserve a high level of customer's satisfaction and repeated business- Manage Quotation requests and make sure that service is sold within 24 hours- Improve the operational processes in support of the organization mission- Communicate information to the departments filtered for higher management- Maintain proactive, Dynamic and effective communication with customers at all times Show less

• Senior Customer Service Executive

  • Jul 2021 - Aug 2022

  - Handling Several key accounts of the company- Following up on Key accounts requests and operational shipments- Targeting new key accounts- Assisting the team in solving any obstacle that may occur- Solving / Monitoring agents & clients claims



Self-employed

• Logistics Supply Chain Specialist

  • Jun 2020 - Jul 2021



Terminal 21 SAL

• Tripoli port - Lebanon

• Operations Manager

  • Nov 2019 - Jun 2020



The NET

• Port of beirut - Lebanon

• Regional customer service executive

  • Mar 2019 - Nov 2019



Terminal 21

• 1 - 100 Employee

• Logistics Specialist

  • Mar 2015 - Jul 2018

  Used to take care of all shipment-customs related issue, (vessel manifest - B/Ls - D/Os - etc...) and took care of every documents and issues related to Vessels, (crew, control, sailing dates, berthing, loading plans, discharging plans, and all the documents, etc...) Used to take care of all shipment-customs related issue, (vessel manifest - B/Ls - D/Os - etc...) and took care of every documents and issues related to Vessels, (crew, control, sailing dates, berthing, loading plans, discharging plans, and all the documents, etc...)