Experience

City of Fort Lauderdale

• United States
• Government Administration
• 700 & Above Employee

• Administrative Assistant

  • Dec 2019 - Present

• Administrative Aid

  • Dec 2018 - Dec 2019

• Service Clerk

  • Apr 2018 - Dec 2018



Vacation Village Resorts

• Hospitality
• 200 - 300 Employee

• Team Leader

  • Feb 2017 - Present

  As a Team Leader I provide direction, instructions and guidance to a group of individuals known as my Team (Front Desk Agents), for the purpose of achieving a certain goal. I make sure my Team is focused and insure of all he policies and procedures. I Provide any training that team members need, Listen to team members' feedback and monitor team members' participation to ensure the training they are being provided is being put into use, and also to see if any additional training is needed. As a Team Leader I provide direction, instructions and guidance to a group of individuals known as my Team (Front Desk Agents), for the purpose of achieving a certain goal. I make sure my Team is focused and insure of all he policies and procedures. I Provide any training that team members need, Listen to team members' feedback and monitor team members' participation to ensure the training they are being provided is being put into use, and also to see if any additional training is needed.



USCIS

• United States
• Government Administration
• 700 & Above Employee

• General Clerk

  • Jul 2017 - Apr 2018



Choice Hotels International

• United States
• Hospitality
• 700 & Above Employee

• Front Office Manager

  • Jan 2014 - Dec 2016

  Representing the hotel to the guest throughout all stages of the guest's stay. Duties include: Registering guests and assigning rooms. Accommodating special requests whenever possible. Assisting in preregistration and blocking of rooms for reservations whether it was individual or group sales. Adhering to proper credit, check- cashing, and cash handling policies and procedures. Verifying and tracking room status. Informing guests of room location, types of rooms available, and room rates. Using suggestive selling techniques to sell rooms and to promote other services of the hotel. Coordinating room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms. Possessing a working knowledge of the reservations department, cancellation procedures, and how to use front office equipment. Taking same day reservations and future reservations when necessary. Processing guest check-outs. Performing cashier related functions like posting charges to guest accounts, raising paid out's, counting shift drops and the safe. Following procedures for issuing and closing safe deposit boxes used by guests. Using proper telephone etiquette, proper mail, package, and message handling procedures. Reporting any unusual occurrences or requests to the manager or assistant manager. Abiding to all safety and emergency procedures and accident prevention policies. Maintaining the cleanliness and neatness of the front desk area. Setting up work schedule for the housekeeping department, front desk department and maintenance department employees. Show less



Comfort Inn At Fedex Field

• Capitol Heights Maryland

• Front Desk Agent

  • Jan 2013 - Jan 2014

  A service provider for the guests and is responsible for educating them with all the necessary information. Responsible for providing quotes for the room rates and other hotel services. In charge of coordinating the front desk and housekeeping departments and ensuring proper cleanliness of the rooms and premises. Verifying the correct charges and credits to the corresponding guest folio and collecting the payments for the charges on the guest folio at the beginning and end of each of my work shifts. Show less



Popeyes Louisiana Kitchen

• United States
• Restaurants
• 700 & Above Employee

• Cashier

  • Oct 2006 - Jan 2013

  Fulfilled the company’s defined customer experience by maintaining a friendly and customer focused approach. Promoted organization’s programs such as discount sales, coupons, and catering services. Provided timely and appreciable customer service. Maintained and imparted knowledge of cashiering procedures. Processed customer payments by cash, debit, gift, and credit card. Inquired about guest experience and smooth any issues. Kept work area clean by utilizing appropriate cleaning standards. Managed, counted, verified, and reconciled daily sales. Attained Employee of the Year award following customers’ feedback in proving excellent service. Show less



Zimmerman Associates, Inc.

• Information Services
• 200 - 300 Employee

• Materials Handler

  • Jan 2011 - Jan 2012

  As a Materials handler, my duties were with the distribution of mail and the packing of all materials to be shipped. Incoming mail is distributed to different divisions, and for many of the divisions, the duties include handling mail for both monographs and microfilms. To ensure that government property, especially the Library’s collection materials, are properly handled and kept secure to avoid loss or damage. The incumbent will be required to lift boxes (approximately 35 pounds), push book trucks or tubs (approximately 500 pounds), reach and bend into tubs, and shelve books. Show less