Experience

PDP Group, Inc.

• United States
• Motor Vehicle Manufacturing
• 100 - 200 Employee

• Programmer Analyst

  • Jul 2014 - Present

  Technology used: AS/400, Synon, RPG, SQL, MS Visio, MS Office, - Develop programming code for existing software enhancements.- Summarize and report key data to Managers and Clients utilizing SQL and manipulating queries - Devises block diagrams, logic procedures and prepares flowcharting- Troubleshoots and debugs existing code- Tests code and fixes to ensure quality with sample and live data to resolve development and production failures- Develops conversion and system implementation plans- Provide programming support for various interfaces Keep customers informed of all enhancements, troubleshooting, and fixes. Created all programming documentation- Design databases and writing computer programs using a variety of language systems- Participate in project teams to develop functional expertise and track system development Show less

• Business Analyst

  • Jun 2013 - Jul 2014

  Technology used: AS/400, SQL, MS Visio, MS Office, - Summarize and report key data to Managers and Clients utilizing SQL and manipulating queries - Identify trends in current work flow and make recommendations for improvements in processes and procedures. Review receipt of work from clients and identify and track trends that currently exist. Analyze trends and identify improvements.- Assist managers with reporting and activity in the various areas of Insurance Tracking- Track changes made to processes to include any monetary savings and/or customer service improvements- Provided technical assistance by responding to inquiries from others regarding errors, problems, or questions about programs- Effectively monitor, schedule, and control own efforts on assigned projects through established guidelines, procedures, and standards. Recommended new standards/procedures as required- Ensure product, applications, documents, and systems are in compliance to standards and meets requirements utilizing SDLC- Created, updated, and provided content for technical documentation such as system documentation, user manuals, and training manuals - Monitor daily transmissions to and from PDP to various business partners Show less



Prometric

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• QA Exam Packager/Analyst

  • Mar 2011 - Feb 2012

  Tech. used: SQL, SQL Server, MS Visio, MS Office, ManageSoft Deployment Mgr., WiseScript, HP Quality Center, SharePoint (PVCS Version Mgr.), Magic, Crystal Reports - Worked with various groups (IT and non-IT), Client Service Managers (CSMs) and clients including CPA, IRS, FINRA, NBME, etc. to verify the exam software. Served as a liaison to Test Quality Department and clients to resolve technical issues - Tested and deployed exams using software applications including ManageSoft Deployment Manager and ProUTDLauncher. Worked with developers to gather requirements and create scripts (WiseScript, .ini files, XML ServiceScripts, etc.) to add/modify exam packages that exist in Domestic and International labs. - Created/improved department processes while developing documentation for end-users. Performed testing in development and preproduction environments. After approval in testing environments, software is moved to production environments. All changes are tracked in a ticketing system known as Magic. All software is versioned using PVCS Version Manager. Worked with project and planning group to define resources and time management prior to starting a project. Worked with active directory to change user permissions. Use HP Quality Center to assign/ manage software defects - Ensured timely and comprehensive testing support. Responsible for packaging and testing exams published and delivered by Prometric and worked with internal and external stakeholders to ensure adequate test coverage of exam releases. Ensured successful implementation and adherence to internal and industry standard and best practices for software testing. Records and reports results of testing, records defects where product does not match specs and does not seem to fulfill requirements, reports project status to Team Leaders, escalating immediately when appropriate. Used HP Quality Center to assign/manage software defects. Also helped to create and write new processes for the Test Quality team. Show less



Better Business Bureau

• United States
• Non-profit Organization Management
• 700 & Above Employee

• Information Management Intern

  • Jan 2010 - May 2010

  Technology used: E-Database (in-house) - The main focus of working with Better Business Bureau were correcting any errors within their current database and updating and maintaining all imported and exported data. Technology used: E-Database (in-house) - The main focus of working with Better Business Bureau were correcting any errors within their current database and updating and maintaining all imported and exported data.



Neighborhood Housing Services

• United States
• 1 - 100 Employee

• Web Design Intern

  • Apr 2009 - Jan 2010

  Technology used: Dreamweaver, HTML, Java, JavaScript, Adobe CS’s - Helping to develop more than 20 new web pages for the organization using HTML, JavaScript, and Dreamweaver together and reconstructing of the organizations entire website. Technology used: Dreamweaver, HTML, Java, JavaScript, Adobe CS’s - Helping to develop more than 20 new web pages for the organization using HTML, JavaScript, and Dreamweaver together and reconstructing of the organizations entire website.



CareFirst BlueCross BlueShield

• United States
• Insurance
• 700 & Above Employee

• Business Analyst Intern

  • Jul 2009 - Oct 2009

  Technology used: SQL, Hyperion, MS Office - As an intern, correcting any errors within the database and using software called Lotus Notes for company requests was my main objective of CareFirst Blue Cross Blue Shield. I also helped a team in working with tables and queries using the software called Hyperion. The purpose of using Hyperion as an intern was to mainly to manipulate the tables and queries so the information to be presented would be organized and projected depending on what needs to be executed. Show less



University of Maryland Medical Systems

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Web Developer Intern

  • Jun 2004 - Sep 2004

  Technology used: MS Office, TomCat, HTML, JavaScript - Provided support within a team of web developers to help develop web pages and functions while using HTML and JavaScript together and integrating the company database in the website. Technology used: MS Office, TomCat, HTML, JavaScript - Provided support within a team of web developers to help develop web pages and functions while using HTML and JavaScript together and integrating the company database in the website.