Experience

World Challenge, Inc.

• United States
• Religious Institutions
• 1 - 100 Employee

• Information Systems Administrator

  • Jan 2017 - Present

  At World challenge I manage the Luminate Online data base, Raisers Edge and also manage Mail data outputs, my responsibilities are as follows: On the admin side I manage funds, daily devotionals, emails, appeals, and campaign ties between pages through Luminate and Raisers Edge systems, I also provide internal support; Investigate, debug and troubleshoot to isolate software issues that employees may have with their PC’s, printers, or software as needed. I also assist constituents as needed through email or by phone with managing their constituent profile. I create imports and exports of constituent lists and profiles, Manage Duplicates as well as Build and Manage Data dictionaries. I manage the field mapping through source/sub source codes for all the new donation connections from all social accounts (Facebook, Twitter, Daily devo. ECT) for market source tracking. Some of my other duties involve Sort receipt files through the satori data base, and export to excel to match the receipts. Monthly I support the Prisoner output, and Master mailings through an FTP. This requires me to build and export the query for the data of any constituents that receive out monthly newsletter. Show less



Blackbaud

• United States
• Software Development
• 700 & Above Employee

• Enterprise Software Analyst

  • Aug 2014 - Mar 2016

  At Blackbaud we interacted with and support users at non-profit businesses using our product, Luminate Online. As a Software Analyst at Blackbaud I was able to work both independently and as part of a team. This is more so a support engineering position in which some of the primary responsibilities included: Resolving complex software application inquiries. Investigations involved debugging and troubleshooting to isolate software issues, Help resolve client issues with the application, their configuration and their data environment, I was required to reverse-engineer packages to determine intended behavior. I also created Knowledge base articles with resolutions to common or unknown issues, accurately documenting any technical work, as well as documenting Bugs in the software. While exercising time management and proper prioritization in an enthusiastic, helpful and professional manner. Show less



Kinnser Software (now part of WellSky)

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Technical Specialist

  • Dec 2013 - Aug 2014

  As a Technical Support Specialist I was a part of a growing technical support team that is focused on creating the best possible user experience and delighting Kinnser Software’s customers. Specific responsibilities include: Providing support and service for all Kinnser customers including providing answers to questions, resolutions to problems and general assistance for the day-to-day operations of Kinnser’s services via telephone and email correspondence with customers. I supported Kinnser services to ensure superior quality, good customer references and overall satisfaction with Companys support services by: Troubleshooting and documenting software operational issues and technical issues, escalating unresolved issues with thorough documentation as required, maintaining ownership of issues through resolution, providing rapid responses to support client issues, also reporting of bugs/issues and feature requests via appropriate tools, performing troubleshooting and ad hoc testing, also handling introduction calls with new customers to prepare them for upcoming training, while providing customer service through friendly, professional responses. Show less



Lifesize

• United States
• Telecommunications
• 100 - 200 Employee

• Help Desk

  • May 2011 - Nov 2013

  I currently hold the title as a Help desk representative for LifeSize a division of Logitech. I work in a small call center environment that requires me to answer emails, and phone calls to provide support. My job requirements are to provide technical support for customers who use the high definition video equipment that we provide. In some cases we are required to send parts as needed, and complete the procedure by following up with the customer to insure all issues have been resolved. I currently hold the title as a Help desk representative for LifeSize a division of Logitech. I work in a small call center environment that requires me to answer emails, and phone calls to provide support. My job requirements are to provide technical support for customers who use the high definition video equipment that we provide. In some cases we are required to send parts as needed, and complete the procedure by following up with the customer to insure all issues have been resolved.



DMX, Inc. (Formerly DMX Music)

• Dispatch Coordinator

  • Jun 2008 - Apr 2011

  I held the title as a Dispatch coordinator for DMX. I worked in a queue based system that is highly monitored to make sure each service request is addressed promptly. My job requirements were to send technicians to sites that were experiencing source and system complications; follow up with the customer to make sure their issues were resolved, and complete the procedure by processing billing for the customer and the technician. Prior to my dispatch standing I worked in Technical Support/ Customer services for an 8 month period I accomplished being in the Top 5 of my department. Position requirements include: Answering calls, troubleshooting technical issues, processing payments, sending out media all while providing excellent customer service. Show less