Experience

Kaluah Tours

• United States
• Travel Arrangements
• 1 - 100 Employee

• Group Operations at Kaluah Tours

  • Jun 2019 - Present

  Responsible for sales and operations Leisure Groups and MICE department in Orlando Florida, managing clients from Latin America. Business development and sales management of key accounts, focused in Brazil. Manage contracts, relationships and sales. Responsible to grow the brand’s presence in that market. Responsible for sales and operations Leisure Groups and MICE department in Orlando Florida, managing clients from Latin America. Business development and sales management of key accounts, focused in Brazil. Manage contracts, relationships and sales. Responsible to grow the brand’s presence in that market.



Magic Village Vacation Homes

• United States
• 1 - 100 Employee

• Group Sales Manager

  • Jan 2015 - Aug 2019

  Supervising General Job Performance of reservation staff implementing of policies and procedures under guidance of Front Office Manager, training, responsible and perform any other duties might requested by Front Office Manager or Room Division Manager.Review arrival report daily.Responsible for preparation of occupancy forecast.Responsible for training staff.Responsible for implementation of policies and procedures.Responsible for recording Company/Travel Agent Rates both in system and correspondence file.Liase with Sales Department in regards to occupancy, Rates Reservation's Analysis.Identify Top Producing Accounts ensure proper recognition by Reservation staff.Knowledgeable in hotel and guest room facilities/services and ensures reservations agents are equally knowledgeable.Responsible for various Production reports and supply to each department concerned.Monitoring Telephone Manner and general performance of reservations staff daily.Ensure special handling of repeats guest and very VIP guest.Observes and ensures that proper telephone manners are maintained at all timesMonitors and coordinates group reservations activity with the Sales Department and Revenue ManagerFollows up tentative bookings and update reservation statusReviews no-show and cancelled reservations and processes charges according to hotel’s policyReview room blocking for Long Stay. Suites and special group request.Supervising of Group Reservations.Maintain cordial relations with commercial clients.Bring to the attention Front Office Manager when the hotel availability status be changed and prepare for necessary action.Responsible for work scheduleResponsible for maintaining a Neat and Orderly position at all times.In general, perform any other duties might requested by Front Office Manager or Room Division Manager.



The Walt Disney Company

• United States
• Entertainment Providers
• 700 & Above Employee

• Guest Relations Specialist

  • May 2014 - Jan 2015

  Various Problem Solving, Utilized and Applied prompt situational analysis for guestusing Different Property Wide platforms to trouble shoot and or do Guest Recovery.• Merchandising at Various Disney Resorts-‐‐ Worked as an attendant, cashier and in thestorage room. Various Problem Solving, Utilized and Applied prompt situational analysis for guestusing Different Property Wide platforms to trouble shoot and or do Guest Recovery.• Merchandising at Various Disney Resorts-‐‐ Worked as an attendant, cashier and in thestorage room.