Experience

Belkin

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Business Analyst

  • Jan 2006 - Present

  Reporting to the European Development Director/EMEA Vice president. Supporting Sales managers and directors based across EMEA. Creation, compilation and distribution of daily and periodic reports pertaining to sales performance by region, business units, etc. Compiling and maintaining databases for reporting outside Business Objects. Main focus in sell through reporting. Responsible for keeping price lists up to date and distribute accordingly for Italy, Spain and Nordics. Ad-hoc reporting as required by the organization. Oracle, Business Objects, Excel, (including macros/VBA) together with MS Access. Show less



Solectron

• Appliances, Electrical, and Electronics Manufacturing
• 400 - 500 Employee

• Business Analyst

  • Apr 2005 - Sep 2005

  Reporting to the 4th party logistics European Director. Using Crystal Reports to translate business processes into scheduled and ad hoc reports that support the daily operations. Developing, redesigning and implementing new or existing management reports and maintaining and analyzing the reports on accuracy, consistency en efficiency. Implementation of Bursting Manager for Crystal reports. Reporting to the 4th party logistics European Director. Using Crystal Reports to translate business processes into scheduled and ad hoc reports that support the daily operations. Developing, redesigning and implementing new or existing management reports and maintaining and analyzing the reports on accuracy, consistency en efficiency. Implementation of Bursting Manager for Crystal reports.



NCR Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Business Analyst

  • 2002 - 2004

  I was hired as business analyst for the EMEA call center. My Initial roll was to consolidate data extracted from different databases, using Business Objects, Avaya, Crystal Reports, Blue Pumpkin and other tools. Using the resulting metrics, and according to KPI and forecasting future workload I was able to help managers with sizing their teams. Later on, I was responsible for the consolidation of reports by other team members, and also for the creation, testing and constant improvement of those queries created in Business Objects. Queries that aimed to perform not only local reporting but also reports for several different Business Units in EMEA. I was also involved (from a reporting point of view) with the implementation of the new CISCO web reporting tool when the IP telephony was implemented in NCR. Show less



SYKES

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Supervisor

  • Mar 2001 - Apr 2002

  People management & Scheduling. Initially responsible for a small team of 8 individuals, and later on working with a team of 40 FTE in the AT&T account (up to 60 agents and 6 technical mentors). Service was provided in up to 29 different queues in 7 languages, 16 hours per day.Reporting Crystal reports, Excel. Account reporting on a daily, weekly and monthly basis. Collaboration with EMEA organization for European Top-10 account reporting.

• Customer Support Technician

  • Nov 1999 - Feb 2001

  Technical support in DesignJet Team (Hewlett Packard large format printers) in English and Spanish. Promoted to Senior CST January-March