Experience

Veredus

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Service Desk Support / Masco Contracting

  • Jul 2013 - Aug 2013

  Contracted for Masco to support internal users as well as various business accounts they support. Worked as a tier1 helpdesk technician. Responsible for troubleshooting issues with oracle, Nomara, VPN, Aruba, Ultra VPN, Mass360, Cups Unix, and IPad/IPhone footprints ticketing . Remote in to user issues, performed remote installation of various applications and software. Troubleshooting various issues Performed several tasks utilizing active directory to set up accounts, reset… Show more Contracted for Masco to support internal users as well as various business accounts they support. Worked as a tier1 helpdesk technician. Responsible for troubleshooting issues with oracle, Nomara, VPN, Aruba, Ultra VPN, Mass360, Cups Unix, and IPad/IPhone footprints ticketing . Remote in to user issues, performed remote installation of various applications and software. Troubleshooting various issues Performed several tasks utilizing active directory to set up accounts, reset passwords, and add/change users Worked with users on outlook and server issues Show less Contracted for Masco to support internal users as well as various business accounts they support. Worked as a tier1 helpdesk technician. Responsible for troubleshooting issues with oracle, Nomara, VPN, Aruba, Ultra VPN, Mass360, Cups Unix, and IPad/IPhone footprints ticketing . Remote in to user issues, performed remote installation of various applications and software. Troubleshooting various issues Performed several tasks utilizing active directory to set up accounts, reset… Show more Contracted for Masco to support internal users as well as various business accounts they support. Worked as a tier1 helpdesk technician. Responsible for troubleshooting issues with oracle, Nomara, VPN, Aruba, Ultra VPN, Mass360, Cups Unix, and IPad/IPhone footprints ticketing . Remote in to user issues, performed remote installation of various applications and software. Troubleshooting various issues Performed several tasks utilizing active directory to set up accounts, reset passwords, and add/change users Worked with users on outlook and server issues Show less



Make Technologies, a Dell Company

• Help Desk Engineer/ Dell Merge Center Citi Corp - Contract

  • Apr 2010 - Jun 2012

  Company Replacement Project Computers, End User support, Computer Build, Repairs, Laptop Repairs Dells, Remote Support, Imaging Computers, Active Directory, Password Changes, locks, Add Users, Inventory, User Support, Connectivity Issues, Printing, Software Support, Training End Users, Normara Remote Service, Data Security Company Replacement Project Computers, End User support, Computer Build, Repairs, Laptop Repairs Dells, Remote Support, Imaging Computers, Active Directory, Password Changes, locks, Add Users, Inventory, User Support, Connectivity Issues, Printing, Software Support, Training End Users, Normara Remote Service, Data Security



Circuit City

• Technology, Information and Internet
• 700 & Above Employee

• Firedog Technician

  • Mar 2008 - May 2010

  Sales, Repairs, End User Training, Installs, Setups, Printer Setups, Software Installs, Data Security Sales, Repairs, End User Training, Installs, Setups, Printer Setups, Software Installs, Data Security



Metro Systems

• Germany
• IT Services and IT Consulting
• 100 - 200 Employee

• Help Desk Engineer/ Chemonics International Inc.

  • Sep 2006 - Dec 2008

  Computer Repairs, Installs, Imaging, Active Directory, Builds, Network Connectivity, Printing, Moves, Changes, Setups, End- User Support, Video Support, Installs, Polycom install setup, Active Directory, SharePoint,, Data Security Computer Repairs, Installs, Imaging, Active Directory, Builds, Network Connectivity, Printing, Moves, Changes, Setups, End- User Support, Video Support, Installs, Polycom install setup, Active Directory, SharePoint,, Data Security



Stanley Associates, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Help Desk Engineer

  • Nov 2005 - Aug 2006

  Remote Support, Computer Installs, Software Installs, Repairs Computers, Inventory, End User Support, Computer Build, Setups, Moves, Changes, Administration, Password Locks, Password Changes, Active Directory. Office Move to Arlington Va. Remote Support, Computer Installs, Software Installs, Repairs Computers, Inventory, End User Support, Computer Build, Setups, Moves, Changes, Administration, Password Locks, Password Changes, Active Directory. Office Move to Arlington Va.



Freddie Mac

• United States
• Financial Services
• 700 & Above Employee

• Computer Technician/ Contract ManPower

  • Oct 2003 - Aug 2004

  Black Berry Training, Epo Administration, Software Installs, Repairs computers, virus removal ,Inventory Cell Phones

• Technician

  • Sep 2003 - Sep 2003

  System Move, End User Support, Training End Users Black Berries



Accenture España

• Spain
• Business Consulting and Services
• 700 & Above Employee

• Help Desk Analyst

  • Nov 2000 - May 2002

  Help Desk Support, Computer Build, Telecom Admin. Intuity Audix, Administration, User Support, Service Desk Support, Imaging System for users, Repairs computers, Connectivity Issues, Printing, Y2K Project Rollout, Help Desk Support, Computer Build, Telecom Admin. Intuity Audix, Administration, User Support, Service Desk Support, Imaging System for users, Repairs computers, Connectivity Issues, Printing, Y2K Project Rollout,



DC Chartered Health Plan Inc.

• United States
• Medical Practices

• Lead Help Desk Analyst

  • Mar 1996 - Oct 2000

  Help Desk Support Novell Administration, End User Support, Computer Build, Telecom. Admin., System Admin., Add, Moves, Changes, Setups, Moves, Software Installs, Phone Support, Projects, Help Desk Support Novell Administration, End User Support, Computer Build, Telecom. Admin., System Admin., Add, Moves, Changes, Setups, Moves, Software Installs, Phone Support, Projects,