Experience

UCLA Central Ticket Office

• United States
• Events Services
• 1 - 100 Employee

• Customer Service Supervisor

  • Sep 2022 - Present

  Guide and direct customer service team towards achieving operational goals in Office Phone Room as well as campus Ticket Box Office Ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction at all times Ensure that customer needs are resolved respectfully and in a professional manner Provide supervision and technical assistance Guide and direct customer service team towards achieving operational goals. Ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction. Ensure that customer request are resolved in a professional manner always Provide supervision and technical assistance to customer service team to attain departmental and organizational goals. Hire and train customer service staff to deliver high class customer service. Determine work schedules, and workflow for customer service staff. Perform annual reviews, appraisals and performance management reviews for the customer service staff. Ensure that the customer calls are handled and answered in a timely and accurate fashion. Develop standard procedures and policies for improving the service provided to customers. Conduct meeting with fellow Managers and employees alike to discuss about process improvements and issues. Oversee metrics and analytics to submit reports on a monthly basis to share with directors and upper leadership Show less



Carvana

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Customer Care Representative

  • Jan 2022 - Apr 2022

  Responsible for providing excellent customer experience to all Carvana customers. As the first face the customer saw when trusting Carvana to make a purchase , I was responsible for transporting purchased vehicles from customers homes to our hub safely, while adhering to driving rules, metrics and guidelines. I was also responsible for processing DMV paperwork as well as creating customer registrations, permits, and affidavits. Data entry skills were required , as well as knowledge of company policies, standards , rules and regulations . Show less



NTWRK

• United States
• Internet Marketplace Platforms
• 100 - 200 Employee

• Office Production Assistant

  • Sep 2021 - Dec 2021

  Responsible for assisting producers and directors on film set. Some duties also included printing and distributing scripts, relaying messages between crew members, and occasionally running errands for producers and directors. In office responsibilities included answering phone calls, handling paperwork related to production, and operating common office equipment such as printers, copiers, and fax machines. Responsible for assisting producers and directors on film set. Some duties also included printing and distributing scripts, relaying messages between crew members, and occasionally running errands for producers and directors. In office responsibilities included answering phone calls, handling paperwork related to production, and operating common office equipment such as printers, copiers, and fax machines.



Boston Medical Center (BMC)

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Benefits Advisor

  • May 2018 - May 2019

  Responsibilities include, reviewing and analyzing provider billing and claim errors, consulting members on health benefits, enrollment, and registration. Job required great verbal, written & communication skills as well as customer service experience and knowledge of the health care and medical billing industry. Responsibilities include, reviewing and analyzing provider billing and claim errors, consulting members on health benefits, enrollment, and registration. Job required great verbal, written & communication skills as well as customer service experience and knowledge of the health care and medical billing industry.



Curry College

• United States
• Higher Education
• 500 - 600 Employee

• Building Manager

  • Jan 2014 - May 2017

  A member of the welcoming committee, prepare pamphlets, school newsletters to be distributed to guest and students. Prepare and participate in events geared towards understanding the college programs and other specialty events. Require to be knowledgeable of the building and campus amenities. Administrative tasks included data entry, basic to intermediate use of Microsoft office, and excel software, managing and responding to high volume phone calls. Residential Assistance – Assisted RA Director with overseeing student residential space. Assist with organizing residential and community events. Peer leader & mentor, supervised and monitored incoming freshman dormitory. On call duty for emergency responses.Reporting and resolving student conflict. Administrative task included emailing, faxing, data entry and submission of student residential status, customer service, attention to detail and strong communication skills. An earned promotion from typical college Student Center employee. Show less