Experience

BVGroup

• Gibraltar
• Gambling Facilities and Casinos
• 200 - 300 Employee

• Ejecutivo de gestión de relaciones con clientes

  • Dec 2022 - Present



Parimatch Eastern Europe

• Ukraine
• Entertainment Providers
• 1 - 100 Employee

• CRM Executive

  • Dec 2022 - Dec 2022



Entain

• United Kingdom
• Entertainment Providers
• 700 & Above Employee

• CRM Executive

  • Mar 2022 - Dec 2022

  Responsible for planning, coordinating, analysing and optimising all CRM & promotional activities Responsible for planning, coordinating, analysing and optimising all CRM & promotional activities



888holdings

• Israel
• Entertainment Providers
• 700 & Above Employee

• • Mar 2019 - Dec 2022

  Providing Support to MVP/VIP members and increasing members loyalty and retention to our products

• • Jan 2018 - Mar 2019

• • Sep 2016 - Dec 2017

• • Mar 2012 - Aug 2016

  Spanish Customer Operations Representative.-Maintain high standard of quality and quantity of responses on all Customer Operation related topics and all aspects of the role (i.e. general account queries, gameplay, payment info and checks, Anti-Money laundering and Under-age prevention checks with external agencies).-Carrying out conversion retention efforts through promotions, events, bonus offers and various outbound projects via telephone, chat and email.- Handling all customer related queries vial all contact channels (telephone, chat and email).-Analyses and investigates account being brought to relevant Operations queues and reports and takes relevant actions on such account as required.-Work as part of the Spanish team alongside the Spanish Team Leader and Supervisor and Fraud/Support teams, both in Gibraltar and Antigua.-To perform additional tasks as required by the Supervisor, Team Leader, Operations Manager or Head of Department. Show less



Correos (Spain)

• Mail Delivery Agent-Mail Processing Clerk

  • 2009 - 2011

  -Delivering mails. -Sorting of outgoing/incoming mail using the relevant sorting program or manually. Personal Competencies: Organized. Attention to detail. Loyalty. Trustworthiness. Quick thinking. Hardworking. Punctual. -Delivering mails. -Sorting of outgoing/incoming mail using the relevant sorting program or manually. Personal Competencies: Organized. Attention to detail. Loyalty. Trustworthiness. Quick thinking. Hardworking. Punctual.



IRSA Seguros-Insurance Company, La Linea, Spain

• Team Leader - Sales Department

  • Mar 2008 - Oct 2009

  -Managing a team of 5 staff - Organising and carrying out knowledge sharing events to promote new products and continuing professional development. - Taking leadership role when needed with focus on performance management (including managing underperformance), work flow management and motivation. -Prepare and maintain meeting notes and reports of the team, importing those data in Excel, producing graphs and statistic records (both quantitative and qualitative). -Participate in site visits to test effectiveness and performance. -Strategic planning of new products based on extensive investigation of the current market. Underwriting and claims of insurance products. -Reporting to project manager on results, performance, group accomplishments. Communicating work-related information and ensuring all related actions needed for the progress and success of the team are taking place. Personal Competencies: Team worker, trustworthy, organized, analytical and logical thinking, creative, ability to take decisions, responsible, ability to work under pressure, confident oral speaker, excellent writing skills. Sales and customer service oriented. Leadership and initiative. Show less



SANTA LUCIA- Insurance Company, La Linea, Spain

• La Línea de la Concepción

• Insurance Agent - Sales Department

  • 2007 - 2008

  -Provide a comprehensive service to customers on phone, email, internet and on site. -Sell and offer financial planning services, including retirement, life, automotive, home and professional plans. -Answer questions and provide explanations regarding coverage options, limits and customer accounts. -Follow up on documents and payments in order to process customer requests. -Thorough understanding of the insurance market and competitive companies. Introduction and promotion of additional products where appropriate. Personal Competencies: Excellent sales skills. Effective communication and a positive attitude. Highly driven. Quick thinking. Dedicated. Strong people skills. Highly customer focused. Self-Motivated. Ability to work towards and exceed targets. Work under own initiative and team worker. Show less