Experience

GO plc

• Malta
• Telecommunications
• 300 - 400 Employee

• Chief Commercial Officer

  • Jan 2018 - Present

  - in charge of the overall B2C segment; Marketing & Products, Sales and Customer Care, Online and Self-Care, data insights/big data, TV Products, Content & Rights including production - in charge of revenue/EBITDA/cashflow performance; YoY growth since takeover with above industry CAGR - orchestrated market turnaround on mobile and broadband/TV business, took the mobile market share leader role from the international brand giant and turned around the broadband subscriber growth after 2 years of decline - successfully driving adoption of self-care & automation throughout the organisation, launch of new communication channels e.g. whatsapp, new self-care app (IoS rating >4.5), digital signature etc. - in charge of TV products, content and production e.g. android TV launch, own and coproduction - cost management champions within company - reduction of >20% indirect telco costs through various automation/digitisation efforts Show less



Deutsche Telekom

• Germany
• Telecommunications
• 700 & Above Employee

• Senior Manager Partnering and Business Development

  • Jan 2017 - Jan 2018

  - responsible for discovering new and innovative partnering opportunities for DT Europe, assessing their business models and potential market entrance strategies; responsible for B2C area, including Digital Care and Sales, Seamless Connectivity, Core Communications and Household/FMC Products- leading end to end partnership execution process (identifying, developing, negotiating and stewarding) between potential partners and DT business units. - owning relationship management with existing and new partners, while consistently establishing and maintaining network of internal and external connections - responsible for gaining subject matter expert on latest industry trends/ cutting edge ideas by conducting primary and secondary research, and participating in related events Show less

• Executive Assistant To SVP B2C Europe & Technology

  • Jan 2015 - Dec 2016

  - supported SVP in commercial/strategic initiatives ensuring successful year-end target delivery in, among other >7bn€ b2c revenues - co-created Commercial strategy and co-led internal restructuring, incl. strategy and operational mechanism for set up of multiple competence excellence centres EU-wide - led overall Change Management Process internally, resulted in quicker adaptation to new organization and significant Employee Satisfaction improvement (>85% of sub elements with >5pp improvement based on latest survey) - created comprehensive communication strategy, including official internal/external blogging & account management - fine tuned stakeholder and meeting bodies approach, faster and more aligned process within team/ peer functions Show less

• Manager Segment Marketing

  • Mar 2013 - Jan 2015

  - evaluated and optimized marketing and segment strategies, designed propositions and go-to-market approaches - identifying and designing of market invest strategy (part of corporate strategy)- optimization of retention policies (incl. Save Desk) to generate incremental value- research and trends in new handset financing models - implementing new reporting scheme subsidiary-wide- improving existing market invest decision processes (decision bodies/escalation paths)- reviewing and improving of existing incentive/bonus schemes Show less



Detecon

• Germany
• Business Consulting and Services
• 700 & Above Employee

• Traineeship – Start up! Program – International Telco

  • Dec 2012 - Feb 2013

  - co-worked on Management Marketing Performance Report – toolkit to assess and improve operator marketing performance (based on >40 world-wide MNOs) - co-worked on Management Marketing Performance Report – toolkit to assess and improve operator marketing performance (based on >40 world-wide MNOs)



T Mobile USA Inc

• Großraum Seattle und Umgebung

• Traineeship – Start up! Program – Marketing, Strategy and Operations (Pricing Department)

  • Aug 2012 - Nov 2012

  - built comprehensive financial/quantitative models to evaluate pricing opportunities/ impact - identified and resolved complex business issues in prepaid customer segment - built comprehensive financial/quantitative models to evaluate pricing opportunities/ impact - identified and resolved complex business issues in prepaid customer segment



Deutsche Telekom

• Germany
• Telecommunications
• 700 & Above Employee

• Traineeship – Start up! Program - Business Excellence Europe

  • Apr 2012 - Aug 2012

  - PMO of dunning prevention projects (actively addressing operator-related root causes) - PMO of “Waste Call Reduction” projects

• Traineeship – Start up! Program – Sales, Service, Horizontal Controlling

  • Jan 2012 - Apr 2012

  - performance and costs improvment (budgeting, steering, and target achievement in SAP)- department and project PM

• Traineeship – Start up! Program – PMO Next Generation CRM

  • Oct 2011 - Jan 2012

  - run local project office management with emphasis on controlling services- recorded project workflow (to define process improvement areas)



Hrvatski Telekom

• Zagreb

• Senior Reporting and Sales Analysis Specialist

  • Nov 2010 - Oct 2011

  - implemented and steered value management concepts - reported and analyzed Key Performance Indicators (KPIs) for fixed line business. - implemented and steered value management concepts - reported and analyzed Key Performance Indicators (KPIs) for fixed line business.



Deutsche Telekom

• Germany
• Telecommunications
• 700 & Above Employee

• Internship at Functional Controlling EU

  • Dec 2009 - Jun 2010

  - recorded and optimized value managment processes in DT subsidiaries (focus NL) - analyzed subsidiaries performance on regular/ad hoc basis - supported international projects related to business partnering with other departments, primarily Marketing and Sales - recorded and optimized value managment processes in DT subsidiaries (focus NL) - analyzed subsidiaries performance on regular/ad hoc basis - supported international projects related to business partnering with other departments, primarily Marketing and Sales



Isa Tim d.o.o.

• Zagreb

• Founder / Director

  • May 2008 - Dec 2009

  - oversaw financial and personnel management of the company - performed strategic and operational planning - established and maintained relationships with key partners (business growth) - oversaw financial and personnel management of the company - performed strategic and operational planning - established and maintained relationships with key partners (business growth)



Deutsche Telekom

• Germany
• Telecommunications
• 700 & Above Employee

• AIESEC internship at Sales and Customer service – Channel Management

  • Apr 2009 - Oct 2009

  - managed Data monetization report - steered weekly sales performance of DT’s subsidiaries (focus on Croatia) - identified and supported group-wide sharing of best practice in acquisition and retention activities - managed Data monetization report - steered weekly sales performance of DT’s subsidiaries (focus on Croatia) - identified and supported group-wide sharing of best practice in acquisition and retention activities