Experience

iWV (ICONZ-Webvisions)

• Singapore
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Operation Specialist Manager

  • Apr 2014 - Present

  • Provisions virtual machine servers using Vmware vcloud director or Vsphere. • Provides technical support to both virtual machine servers and physical servers. • Install various applications and configuration as per customer ticket request. • Manages ticketing system and ensures to hit the service level agreement per cases. • In-charge of weekly schedule rotations and standby support duty schedules. • Constant monitoring to all customer servers using internal monitoring system. • Daily checking of backup solution ensuring scheduled backup processes are successful. • Conducts and provides technical coaching and guidance to L1 and L2 Technical Support Engineers. Show less



Innoform Media Pte Ltd

• Asia Media Centre 39 MacTaggart Road Singapore 368084

• IT Administrator

  • Nov 2013 - Apr 2014

  • Maintained over 8 physical servers and 10 virtual machine servers with full responsibility for 100% system uptime. • Manage and maintain mainframes and servers infrastruture. • Troubleshoot hardware, software and network problems related to every component. • Manages and Administers Active Directory and Microsoft Exchange Server. • Scheduled, coordinated and deployed server updates and preventative maintenance with limited downtime. • Constant monitoring on server health checks and resources usage. • Administration on backup solution services and restoration of files and data. • Install computers and lay networks and provide desktop/helpdesk support. • Setup and maintained LAN connectivity and wireless networks. • Creating and evaluating IT Policy, technical documentation and server logs processes. Show less



iWV (ICONZ-Webvisions)

• Singapore
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Support Engineer

  • Nov 2011 - Nov 2013

  • Constant monitoring and upkeep to all shared/dedicated UNIX BSDi/linux and windows servers. • Maintains and troubleshoot mail server applications such as Qmail, Surgemail and Dmail. • Install and troubleshoot webserver application such as Apache, IIS etc. • Provision server orders for customers for shared hosting, dedicated hosting and Virtual Machine servers. • Installation, Configuration and Maintenance of R1Soft Backup application to Dedicated and Virtual Machine servers. • Install/Reformat of various operating systems such as CentOS, Windows 2003, and Windows R2 2008 on different servers according to client needs. • Setup Hardware and Software RAID system on both Linux and Windows OS. • Hands on experience on Virtuozzo Control panel on VPS Servers. • Handled Vsphere and Hyper-V virtualization systems. • Troubleshoot network connectivity issues and synchronization issues with MS Exchange. • Handled technical support on various hand phones such as iPhone, Blackberry, Nokia smart phones with windows mobile push service. • DNS Management through Named application on Linux servers. • Experienced in Data Center duty. Show less



1and1 Internet Philippines inc.

• Supervisor

  • Apr 2006 - Sep 2011

  • Supervises, directs, coordinates, and monitors staff activities to ensure prompt, courteous, and accurate responses are provided to the customers. • Set up performance goals to meet sales target, efficiency levels, and quality assurance standards. • Manages and supervises 20 agents and responsible for work schedules and assignments. • Resolves operational and interdepartmental problems. • Prepares statistical data and provides proposals. • Conducts staff training, coaching, and performance reviews. Show less