Experience

Smartline Personal Mortgage Advisers

• Australia
• Financial Services
• 200 - 300 Employee

• Franchise Owner

  • Aug 2018 - Present



Westpac

• Australia
• Banking
• 700 & Above Employee

• Digital Enablement Manager

  • Jan 2016 - Aug 2018

  Coordinated and delivered a learning program to Branch Leaders and their teams across the Victorian branch network with increase in all measures including NPS, staff engagement, sales efficiency and referrals.

• Bank Manager, Bank Now

  • 2014 - 2016

  Created and implemented a strategy to deliver a seamless customer transition from traditional banking sites to new open plan interactive branch sites. Implemented upskilling program of 15FTE to utilize open plan space, have “in the moment” conversation by using technology and educate clients of the benefits of self service. Established a community hub where recent migrant arrivals to Australia could get education and advice about banking in Australia resulting in increased branch sales, referrals and customer satisfaction



Bank of Melbourne

• Australia
• Banking
• 500 - 600 Employee

• Program Delivery Lead

  • 2013 - 2014

  Participated in creating and delivering a retail success road map for rapid expansion of Bank of Melbourne retail network with the intent to maximise sales and reduce time to achieve capability.Led the transformation of Bank of Melbourne’s ‘New to Bank’ Staff Onboarding for branch based service recruits, including development of new tailored entrant training program. Improved key service metrics such as NPS and risk compliance.

• Bank Manager

  • 2011 - 2013

  Rolled out the first rebranded St George/Bank of Melbourne site in Broadmeadows and led it to become top 5 Flagship branch and Migrant Lending hub.Managed multiple sites simultaneously whilst transitioning through the rebranding process with zero down time and delivering seamless service to clients



National Australia Bank

• United Kingdom
• Banking
• 1 - 100 Employee

• Bank Manager

  • 2008 - 2011

  Led a team of Banking Advisors to provide an exceptional customer experience in on-boarding new to bank clients onto NAB’s transaction banking products and managing existing relationships.Provided a best in class job ready program, uplifting capability and customer experience

• Mobile Lending Manager

  • 2006 - 2008

• Personal Banker

  • 2004 - 2006

• Service Consultant

  • 2001 - 2004