Experience

211 San Diego

• United States
• Non-profit Organization Management
• 1 - 100 Employee

• Service Representative

  • Jan 2023 - Present

  • Responsible for handling a large volume of incoming calls • Provide customer service to sensitive callers and situations • Responsible for handling a large volume of incoming calls • Provide customer service to sensitive callers and situations



Aston Carter

• Staffing and Recruiting
• 700 & Above Employee

• Employee Protest Coordinator (Contract)

  • Oct 2021 - Mar 2022

  Using critical thinking skills, analyze all information, notes, and documentation to identify gaps or discrepancies in information • Perform outreach to claimants and/or employers to obtain the necessary information, notate that in the claim file, and forward detailed notes as required to resolve the issue • Using time management to work a caseload effectively and in order of priority set by leadership, critical thinking skills to identify the needs on each unique claim, and communication skills ensuring that information gathered is clearly notated in the claim • Analyzing claim information to identify discrepancies or missing information • Assessing the information against requirements based on UI Code, Policies, and Procedures • Sending employers standard forms to obtain additional information or clear up a discrepancy Show less



Cognosante

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Disaster Recovery Specialist

  • Apr 2021 - Oct 2021

  • Take inbound calls for disaster assistance customers dealing with funeral expenses from COVID • Follow HIPPA guidelines • Assist with document validation and processing • Take inbound calls for disaster assistance customers dealing with funeral expenses from COVID • Follow HIPPA guidelines • Assist with document validation and processing



N/A

• Merced, California, United States

• Family Leave

  • Feb 2019 - Apr 2021

  Took time off to help ill family members. Took time off to help ill family members.



Submeter Solutions

• United States
• Utilities
• 1 - 100 Employee

• Project Manager

  • Jul 2018 - Jan 2019

  • Manage client sites and installs • On-site surveys on a weekly basis • Read plans & write up proposals • Coordinate with general contractors to ensure efficiency across the project • Pack and ship metering equipment based off of current needs • Utilize Quick Books to create sales orders, and send purchase orders • Acquired permits from the FCC for approved use of specific radio frequencies • Manage client sites and installs • On-site surveys on a weekly basis • Read plans & write up proposals • Coordinate with general contractors to ensure efficiency across the project • Pack and ship metering equipment based off of current needs • Utilize Quick Books to create sales orders, and send purchase orders • Acquired permits from the FCC for approved use of specific radio frequencies



JERRY'S WELDING & MACHINE INC.

• San Diego, California, United States

• Project Manager

  • Apr 2016 - Jul 2018

  • Reception of walk-in customers, answering all phone calls and receiving all payments • Invoicing and billing • Ensure compliance across the board • Breaking down proposals and preparing estimates. • Sending request for quotes and sourcing materials • Acquired permits from and wrote proposals for the City of San Diego • Managing productivity and ensuring quality of products. • Miscellaneous tasks to promote efficiency and improve workflow. • Scheduling installations, appointments and site visits • Boosted sales from $600K to over $1M dollars after first year Show less



HME

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 300 - 400 Employee

• • Jan 2016 - Apr 2016

  • Single point of contact for Cloud based timer system with leaderboard• Remote login and troubleshooting for serial and network connections as well as using Telnet• Networking and wiring of all equipment including all timers, headset systems and pager systems• Includes all duties of TSR I position• Employee of the Month 5 times in 2 years

• • Oct 2013 - Jan 2016

  • Using multi-line VOIP phone system to answer up to 70 calls a day• Documenting and resolving tickets for each issue called in.• Troubleshoot and support customer’s headset and timer systems.• Receive up to 25 work orders a day via email.• Process return merchandise authorizations and coordinate onsite technicians based on priority.



Jack in the Box

• United States
• Restaurants
• 700 & Above Employee

• Helpdesk/ Customer Service

  • Sep 2011 - Mar 2013

  • Using multi-line phone system to answer up to 75 calls a day • Process customer’s information and prioritize by severity of issue. • Using multi-line phone system to answer up to 75 calls a day • Process customer’s information and prioritize by severity of issue.