Experience

Meta4

• Spain
• Software Development
• 1 - 100 Employee

• Senior Client Services Manager

  • Jan 2016 - Present

  Main tasks:• Management of major accounts of Meta4 SAA HR. Main focus on International Clients.• To present the status of on-going plans at the steering committees' meetings with clients. To review the results and propose next targets.• Presentations of the new HR developments to the clients, analyzing how each client can make the most of them.• Senior Functional Advisory on projects related with Core HR, Cash Compensation, Performance Appraisal, Recruitment, Training, Talent Management and Succession Plans.• Coaching and support for the rest of the Service Managers.• Analysis of the metrics to cover the SLA’s (Service Level Agreement).• To propose improvement actions for the clients.

• Cloud SAAS HR QA Manager

  • Jan 2010 - Dec 2015

  As senior manager for the Quality Assurance Department, I successfully certified the final quality of the SAAS HR Platform of Meta4. Main tasks:• Lead of the QA Department, composed by a mixture of functional and technical profiles.• To plan the QA Cycles and review the results at the end of each one, taking decision about the final developments to be released.• Collaboration with Product Management team on designing of the new features for the Platform.• To send regularly to Management a complete report with quality situation of the product, highlighting both the strong points and the risks.• Constant review and improvement of the methodology and tools applied to run the test.

• Project Manager

  • Mar 2006 - Dec 2009

  As manager of the functional QA team of the Meta4 products, has successfully guaranteed the final status of the functional modules like Personnel Administration, Organization and the rest of HR functionalities.Other activities: • Analyzing market functional trends and focus QA priorities based on them.• Support and consultancy for international customers (Spain, Brazil, UK, France, Mexico, etc.)• Collaboration with other departments as Presales ( for demos) and Services ( to work on GAP analysis between customers’ needs and meta4 standard product)• Oversees the automation tools and results.

• Quality Assurance Team Lead

  • Oct 1997 - Mar 2006



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Functional Analist

  • Dec 1993 - Oct 1997

  - Functional analysis and development on different customers: Banco Santander, Lisboa Airport, Ericsson, Cajamadrid, Páginas Amarillas, etc.